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About the Role

Lead, coach, and develop a team of Sales Associates to achieve sales, customer service, and operational targets. This role offers the opportunity to be the Chief Executive Officer of your own store, creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management, and team leadership. It's an ideal role for an ambitious self-starter passionate about business planning and coaching, offering a path to a fulfilling career in prestige beauty.

Responsibilities

Achieve all sales, customer service, and operational targets.
Create and execute an agile business plan to recruit and retain customers.
Engage in strategic targeting, impactful in-store events, and exceptional customer relationship management.
Lead a high-performing team.
Develop financial plans and manage resources.
Manage computerised systems including email and Microsoft Excel.

Requirements

Proven leadership, coaching, and business management skills gained in a fast-paced retail environment.
Retail sales experience.
Team leadership experience.
Experience in strategic planning and execution.
Ability to develop financial plans and manage resources.
Working knowledge of a computerised system including email and Microsoft Excel.
Effective verbal and written communication skills.
Excellent interpersonal skills.
Quality customer service skills.
Skilled at winning people over.
Results oriented, with high drive to meet objectives and standards.
Ability to pursue goals beyond what is required or expected.
Ability to sense others' development needs and bolster their abilities.
Ability to anticipate, recognize, and meet customers' needs.
Ability to handle difficult and tense customer service situations with diplomacy and tact.
Ability to guide the performance of others while holding them accountable.
Ability to cultivate and maintain extensive informal networks.
Ability to model team qualities like respect, helpfulness, and cooperation.
High attention to detail and organizational skills.
Ability to work autonomously and contribute to the team.
Proactive and positive approach to work and tasks.
Ability to handle matters with confidentiality, tact, and discretion.

Skills

Leadership
Coaching
Business Management
Sales
Customer Service
Business Planning
Strategic Targeting
Customer Relationship Management
Team Leadership
Financial Planning
Resource Management
Computerised Systems (Email, Microsoft Excel)
Communication
Interpersonal Skills
Organizational Skills
Attention to Detail

Work Type

Full-time

Experience Level

Degree of experience dependent on business/Store size.

Benefits

Progressive career opportunities
Outstanding training and development
Competitive remuneration and benefits package

About the Company

A leader in prestige beauty.
Has a culture that values diversity of thought and people.