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About the Role

As a Banking Consultant in Retail Banking, you will provide customers with a seamless banking experience by meeting their end-to-end financial needs and goals. This involves transaction activities, needs-based conversations, and educating customers on available financial solutions, including digital options. You will complete customer transactions, conduct in-depth needs-based conversations, and fulfill products according to your accreditation level. This branch-based role emphasizes delivering high standards of customer service to ensure customer satisfaction and advocacy for ANZ. You will be part of a collaborative team, acting as a role model and peer coach to deliver the best customer experience. Banking is evolving, and ANZ is adapting, offering great opportunities for learning and growth.

Responsibilities

Contribute to a significant uplift in customer engagement and advocacy and create real customer value
Actively participate in and support bank programs and initiatives
Take responsibility to ‘know your customer’ from a risk perspective
Ensure compliance with ANZ and branch policies and procedures

Requirements

Exceptional customer focus - retail experience is an advantage
Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage
Ability to multi-task and highly adaptable to change and ambiguity
Willingness to work in a collaborative team environment
Sound understanding of compliance
Excellent communication and interpersonal skills
A growth mindset is at the heart of our culture

Skills

Customer service
Financial needs assessment
Digital channel utilization
Multi-tasking
Adaptability
Collaboration
Compliance understanding
Communication
Interpersonal skills

Location

304 Kingsway, Caringbah NSW 2229

Work Type

Permanent
Part-time

About the Company

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
Our purpose is to shape a world where people and communities thrive. That's why we strive to create a balanced, sustainable economy in which everyone can take part and build a better life. By helping people make the most of what they have, we transform ideas, hard work and ambition into reality.
Career development means different things to different people. It may simply mean developing a skill, broadening your experience by moving sideways or stretching yourself by moving to a different business. How you manage and develop your career is up to you. ANZ is committed to helping you do this by providing you with the support, tools and resources you need to take the next big step in your career, towards even bigger things in the future.
We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you and any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.