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About the Role
As a Customer Care Specialist, you will be at the heart of our customer experience, managing escalations, resolving complex concerns, and ensuring every interaction reflects our commitment to care and excellence.
Responsibilities
- Manage escalated complaints through our Internal Dispute Resolution process with professionalism and empathy
- Investigate customer concerns thoroughly to deliver accurate, fair, and timely resolutions
- Partner with internal teams to drive strong customer recovery and engagement outcomes
- Communicate policies, product details, and resolutions clearly across multiple channels
- Create personalized, memorable experiences that build trust and long-term loyalty
Requirements
- Tertiary qualification (degree or equivalent)
- At least 5 years’ customer service experience, with exposure to complex complaints and conflict resolution
- Strong communication skills — written, verbal, and active listening
- Relationship-building ability — able to quickly build rapport with diverse stakeholders
- Negotiation & influencing skills — confident in sensitive or high-impact situations
- Problem-solving mindset — able to identify solutions and overcome challenges
- Sound judgement — capable of working independently while following direction
- Intermediate Microsoft Office skills (Excel, Word, Outlook)
- High attention to detail with a strong focus on accuracy and accountability
- Ability to explain and apply policies clearly in both verbal and written formats
Skills
- Customer service
- Conflict resolution
- Communication
- Active listening
- Relationship-building
- Negotiation
- Influencing
- Problem-solving
- Microsoft Office
- Attention to detail
- Accountability
Location
- Clark, Pampanga PH
Work Type
- On-site
Experience Level
- At least 5 years’ customer service experience
Education Level
- Tertiary qualification (degree or equivalent)
Benefits
- Career growth and continuous learning opportunities
- Competitive benefits
- Supportive team environment
About the Company
- Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands.
- Our dedicated associates help the company achieve its mission to put the world on vacation.
- Innovation and growth keep our work interesting and fun.
- Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
- Hospitality is at the heart of all we do at Travel + Leisure Co.
- Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another.
- We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience.
- Join our global team and build a career where memories start with you.
Equal Opportunity
- We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.
- If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.