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About the Role
Seeking a compassionate and organised Consultant to assess, coordinate and review the needs of CHSP clients, assisting them to meet individual goals with a wellness and reablement approach. This role supports older people to remain independent and connected in their own homes.
Responsibilities
- Assessing, coordinating and reviewing CHSP clients in line with program guidelines and Catholic Healthcare policies and procedures
- Developing individualised care plans that reflect wellness and reablement approaches and each client’s identified goals
- Responding to client care matters and feedback within required timeframes
- Ensuring client My Aged Care profiles are updated to reflect Catholic Healthcare service delivery
- Informing and supporting clients, families and carers to understand relevant Catholic Healthcare products and services
- Maintaining accurate and timely documentation and records in Catholic Healthcare systems
- Working in accordance with Aged Care Quality Standards, program guidelines, policies and procedures
- Supporting the timely resolution and escalation of client incidents and complaints
- Proactively assisting clients with referrals for Home Care Package assessments where their needs change
- Participating in team meetings, training and coaching to support ongoing performance and service quality
Requirements
- Experience delivering telephone-based customer service or client support
- Strong time management skills and experience working to targets, processes and competing priorities
- Intermediate to advanced computer skills, including Microsoft Office, databases and client management systems
- Knowledge of the community aged care sector and CHSP, or the ability to learn quickly
- Understanding of the Aged Care Quality Standards applicable to Home Care Services, or the willingness to learn
- Clear written and verbal communication skills, with a warm and professional phone manner
- A collaborative, adaptable approach and the ability to switch tasks according to daily priorities
Skills
- Telephone-based customer service
- Client support
- Time management
- Working to targets
- Working to processes
- Managing competing priorities
- Microsoft Office
- Databases
- Client management systems
- Community aged care sector knowledge
- CHSP knowledge
- Aged Care Quality Standards knowledge
- Written communication
- Verbal communication
- Warm phone manner
- Professional phone manner
- Collaboration
- Adaptability
- Task switching
Location
- Lewisham
- Hybrid options
Work Type
- Full-Time
- Max-term
- Potential to permanency
- 2 days working from home after training
Experience Level
- Parental leave coverage for 1 year finishing July 2027
Education Level
- Relevant Certificate IV or equivalent qualification in Health, Community Services or a related field would be well regarded
Salary/Compensations
- $42.20 per hour + Superannuation
Benefits
- 7 additional Leave days
- Not for profit employer, so you pay less tax
- Fitness Passport discounted gym benefits
About the Company
- Not for profit employer
- Celebrated 30 years of providing care
- More than 6000 employees
- Mission is to promote the dignity, life and spirituality of older people through connected and inclusive communities
- Values-based organisation that welcomes applicants from all faiths and backgrounds
Equal Opportunity
- Acknowledges the Traditional Owners and Custodians of the lands on which we live, work and dream.
- Pays respects to their Indigenous Elders past and present.
- Welcomes and encourages applications from people across our diverse community, especially from Aboriginal and Torres Strait Islander applicants.
- Believes everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.