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About the Role

IMPACCT Brooklyn is seeking a dedicated Case Manager to manage a diverse caseload of vulnerable and/or at-risk adults. The ideal candidate will prioritize client health and safety, demonstrate strong teamwork skills, and be responsible, reliable, and accountable. We are looking for someone who brings a genuine passion for helping others and thrives in high-pressure environments. If you are committed to making a difference in the lives of those in need, we encourage you to apply.

Responsibilities

• Manage a caseload of 17 chronically homeless individuals living with HIV/AIDS, who may have a history of substance use and/or mental illness
• Adhere to the Social Work Code of Ethics
• Provide person-centered, comprehensive intensive case management services to clients with co-occurring mental health and substance use disorders
• Develop clients’ self-identified bi-annual treatment service plans and objectives; complete bi-annual assessments of service needs and an annual psychosocial assessment
• Assist clients in advocating and obtaining benefits, entitlements and legal services
• Provide crisis intervention services and if necessary, refer clients for psychiatric assessment
• Provide collaborative care coordination with service providers for clients, including primary and ongoing medical, mental health, substance abuse and supportive services
• Assist clients in obtaining and, if possible, achieving independent living
• Provide weekly face-to-face case management services and monthly home inspections
• Maintain community partnerships with medical providers, treatment centers, and detox and rehabilitation programs
• Present psychosocial needs, strengths, and limitations of all assigned clients during interdisciplinary care planning meetings and case conferences
• Ensure the integrity and confidentiality of all client information
• Participate in 6 job development training courses per year
• Documentation of all contact and services in compliance with contract and agency standards and provide all weekly contact progress notes to Director by COB Friday
• Provide accurate and up-to-date client documentation in the HMIS Database System
• Facilitate group sessions
• Perform other duties as required

Requirements

• Knowledge of ethical standards, principles, and practices of social work, counseling, and human behavior.
• Knowledge of Person-Centered and strengths-based methodology.
• Knowledge of motivational interviewing and other informational gathering techniques.
• Knowledge of the theories of group interaction and therapeutic intervention.
• Knowledge of geriatric population
• Knowledge of mental illness and common psychiatric diagnosis
• Knowledge of substance abuse issues/concerns
• Ability to engage, motivate, and build trust with clients living with HIV/AIDS, serious mental illness, and substance use disorders.
• Ability to write meaningful, concise, and accurate progress notes and correspondence.
• Strong communication and active listening skills, with the ability to advocate effectively on clients’ behalf with providers, government agencies, and community partners.
• Compassionate, client-centered approach to supporting individuals in crisis or navigating difficult transitions.
• Strong organizational and time-management skills to manage a full caseload, meet documentation deadlines, and coordinate with multiple providers.
• Critical thinking and problem-solving skills to help clients identify solutions and achieve their goals.
• Bachelor’s degree in social work, human services, psychology, or a related field preferred; associate’s degree with 3 years’ case management experience will be considered
• Minimum 2 years of case management experience serving vulnerable populations; supportive housing or residential setting preferred
• Knowledge of case management principles, community resources, and benefits and entitlement systems (e.g., Medicaid, SSI/SSDI, HASA)
• Experience working with individuals living with HIV/AIDS, mental illness, and substance use issues a plus
• Working knowledge of computer programs including email, Microsoft Word, and PowerPoint; HMIS database experience a plus
• Must be willing to work a flexible schedule.
• Fluency in the English language is required
• Spanish-speaking ability is preferred.
• The role involves a mix of administrative tasks and direct engagement with program participants, including formerly homeless individuals with mental illness, substance use disorders, and health conditions.
• The role requires the ability to sit or stand for long periods, occasionally lift up to 25 pounds, move around the building, and travel between IMPACCT Brooklyn sites.
• The employee will regularly interact face-to-face with clients, some potentially in crisis or exhibiting mental health or substance use behaviors, and must follow safety, de-escalation, and confidentiality protocols.
• Regular interactions with clients and staff promote a supportive, trauma-informed atmosphere, and flexible scheduling may be needed for programs or events.

Skills

• Social Work
• Counseling
• Human Behavior
• Person-Centered Methodology
• Strengths-Based Methodology
• Motivational Interviewing
• Group Interaction Theories
• Therapeutic Intervention
• Geriatric Population Knowledge
• Mental Illness Knowledge
• Psychiatric Diagnosis Knowledge
• Substance Abuse Issues Knowledge
• Client Engagement
• Client Motivation
• Trust Building
• Progress Note Writing
• Correspondence Writing
• Communication Skills
• Active Listening Skills
• Advocacy
• Client Support
• Crisis Intervention
• Organizational Skills
• Time Management Skills
• Critical Thinking
• Problem-Solving Skills
• Computer Proficiency (Email, Microsoft Word, PowerPoint)
• HMIS Database Experience
• Spanish-Speaking Ability

Location

• Brooklyn, NY 11238

Work Type

• Full Time
• On-site

Experience Level

• Minimum 2 years of case management experience serving vulnerable populations
• Associate's degree with 3 years' case management experience will be considered

Education Level

• Associate's Degree
• Bachelor's Degree in social work, human services, psychology, or a related field

Salary/Compensations

• $26.60 - $32.00 Hourly

Benefits

• Paid time off
• Vacation
• Personal holidays
• 403(b)
• 529 Plan
• Tuition reimbursement
• Flexible Spending Account
• Medical insurance
• Employee Assistance Program
• Other fringe benefits

About the Company

• IMPACCT Brooklyn is an equal opportunity employer and a drug-free workplace and complies with applicable ADA regulations.
• All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, under applicable federal, state, and local laws.
• By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its employees.
• Equal access to programs, services, and employment is available to all qualified persons.
• Applicants requiring accommodations to complete the application and/or interview process should contact a management representative.

Equal Opportunity

• All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, under applicable federal, state, and local laws.
• Equal access to programs, services, and employment is available to all qualified persons.