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About the Role

The Technical Writer plays a critical role in ensuring that complex product and platform knowledge is translated into clear, accurate, and accessible documentation for both internal teams and external customers. This involves collaborating with Engineering, Product, Support, and Customer Success teams to identify documentation needs, close knowledge gaps, and champion effective knowledge management practices across the business.

Responsibilities

Developing, maintaining, and continuously improving the quality of technical documentation.
Collaborating with Engineering, Product, Support, and Customer Success teams.
Identifying and prioritising documentation gaps based on user needs, product releases, and stakeholder feedback.
Determining what to include or exclude in documentation based on audience requirements and product scope.
Selecting and recommending documentation tools, content management systems, and publishing methods.
Establishing quality assurance processes and deciding when documentation meets the bar for release.
Deciding when to involve subject matter experts (SMEs) or escalate to the VP of Operations & Customer Success.
Determining review and update cadences to keep documentation relevant across product versions.
Structuring content architecture for ease of navigation, retrieval, and long-term maintainability.

Requirements

Proven experience in a technical writing or digital documentation role, ideally with some programming or technical background.
Ability to upskill across different technologies and methodologies.
Strong team orientation with excellent communication, collaboration, and stakeholder management skills.
Proven ability to independently research complex technical topics and produce high-quality, audience-appropriate content.
Proactive approach to identifying gaps in documentation and driving continuous improvement initiatives.
Demonstrated track record of taking ownership of projects from inception through to completion.
Ability to work comfortably with both technical and non-technical audiences.
Agile mindset — comfortable adapting to shifting priorities, release cycles, and cross-functional feedback.
Excellent written and spoken English with meticulous attention to detail, accuracy, and consistency.
Strong ability to organise, structure, and assess documentation against live product functionality.

Skills

Confluence
Git
Markdown
XML-based editors

Location

Sydney - Mona Vale - Northern Beaches

Work Type

Full-time

Experience Level

Mid-level

About the Company

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests.
Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries.
Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings.
TASK designs and develops enterprise Point-of-Sale and customer engagement platforms for the global hospitality and retail industry.

Equal Opportunity

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws.
If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com.
If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.