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About the Role
GWA Group is seeking a Technical Training Lead to build the technical capability of their sales teams and strengthen their position as a trusted technical partner. This role is central to their commitment to the trade and their 'Obsession with the Plumber' strategy, involving significant facilitation of training both at their Prestons Centre of Excellence and in the field.
Responsibilities
- Deliver engaging technical training to Customer Experience and Sales teams, customers, and industry partners.
- Coach and develop the technical capability of sales and specialist teams through field support and training programs.
- Translate complex plumbing, product, and compliance information into practical, easy-to-understand learning experiences.
- Facilitate training in various formats including classroom, digital, one-on-one, and large group presentations.
- Partner with product, marketing, quality, and R&D teams to ensure training remains current and aligned with product innovation.
- Support the day-to-day management and continuous improvement of the training facility in Prestons.
- Build strong relationships across the plumbing industry, including merchants, plumbers, and training organizations.
Requirements
- A plumbing trade background, completed apprenticeship, or strong technical experience within the plumbing, water, or building products industry.
- The ability to communicate effectively with diverse audiences, adapting communication style as needed.
- Experience delivering training, facilitating workshops, or presenting to groups, or the confidence and enthusiasm to develop these skills.
- Strong interpersonal skills and the ability to build credibility and relationships.
- A customer-focused mindset with a passion for continuous improvement and learning.
- Availability to travel locally and interstate.
- Must be a citizen, permanent resident, or hold relevant employment visas and approvals for the location and duration of the position.
Skills
- Technical training delivery
- Coaching and development
- Communication
- Presentation
- Interpersonal skills
- Relationship building
- Customer focus
- Continuous improvement
Location
- Prestons
Work Type
- Field-based training
- Interstate travel
Experience Level
- Not specified
Education Level
- Certificate IV in Training & Assessment (advantageous but not essential)
About the Company
- GWA Group is a leading innovator, designer, importer, and supplier of sustainable water solutions for bathrooms, kitchens, and laundries across residential and commercial spaces.
- Operates iconic brands Caroma and Methven.
- Operations span Australia, New Zealand, and the UK.
- Committed to shaping a better, more sustainable future.