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About the Role

Own and run mobile and web as a unified product system, ensuring clear product ownership, strong technical alignment, and consistent delivery across all customer-facing digital experiences. Align product intent, engineering execution, and customer outcomes across sales and service.

Responsibilities

• Establish and lead a strong product ownership model across mobile and web.
• Ensure Product Owners are accountable for outcomes, prioritisation, and decisions.
• Maintain clear ownership boundaries across journeys, platforms, and services.
• Drive product strategy and backlog aligned to commercial priorities.
• Coach Product Owners into senior operators with end-to-end accountability.
• Maintain a strong working understanding of mobile, web, and API architectures.
• Ensure product decisions are grounded in technical capability and constraints.
• Partner closely with Engineering Leads and Chapter Leads on delivery planning and trade-offs.
• Support alignment on scalable, reusable solutions across teams.
• Balance delivery pace with long-term platform integrity.
• Lead teams responsible for building and running mobile and web applications (iOS, Android, web).
• Drive a balanced delivery approach across frontend and backend.
• Maintain execution discipline across prioritisation, dependencies, and delivery cadence.
• Ensure high standards of delivery quality, stability, and performance.
• Build and lead high-performing teams across product, engineering, and delivery.

Requirements

• Proven experience leading senior Product Owners or product teams at scale.
• Strong track record of owning product strategy, backlog, and outcomes.
• Experience leading teams that build and operate mobile and web applications.
• Ability to coach and lift product capability across a team.
• Strong working knowledge of mobile (iOS/Android), web, and API architectures.
• Comfortable operating alongside engineering leadership and making informed trade-offs.
• Ability to translate between product intent and technical delivery.
• Strong capability managing delivery across multiple teams and disciplines.
• Ability to maintain delivery performance in complex environments.

Skills

• Mobile app development (iOS, Android)
• Web development
• API architectures
• Product strategy
• Backlog management
• Delivery management
• Team leadership
• Agile methodologies

Work Type

• Permanent

Benefits

• Performance-related pay
• Access to thousands of learning programs
• Global presence across 22 countries; opportunities to work where we do business.
• Purchased annual leave scheme
• Additional Telstra day off
• Additional 30% off Telstra products and services
• Toolkit provided (laptop + mobile phone + plan paid for)

About the Company

• Telstra Digital is Telstra’s e-commerce and digital customer service channel for consumer and small business customers, supporting millions every week across platforms like Telstra.com.au and the MyTelstra app.
• We also manage Telstra Plus, our loyalty program with over 6 million members.
• Our team of more than 400 people, based in Australia and India, includes content strategists, engineers, product owners, designers, CX specialists, writers, analysts, accessibility experts, as well as commercial and operations staff.
• Our responsibilities extend to messaging platforms used by our call centres and the ongoing development of AI-powered chat solutions.
• We also have a number of whole-of-company responsibilities such as accessibility and our websites which serve all customers and stakeholders.