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About the Role

BGIS is seeking an experienced Operations Manager to oversee facilities management services across a national portfolio of corporate and retail locations for one of Australia's largest telecommunications organisations. Reporting directly to the Account Director, you will work closely with client and BGIS teams to support service delivery, vendor performance, financial outcomes, compliance, and continuous improvement. The ideal candidate will be a relationship-focused and collaborative facilities professional who enjoys working with a diverse range of stakeholders.

Responsibilities

Oversee the delivery of facilities management services across a national portfolio of corporate and retail sites.
Support and mentor Facilities Managers while fostering a collaborative and inclusive team environment.
Partner with service providers and contractors to ensure contractual obligations, service standards, and KPIs are achieved.
Coordinate budgeting, forecasting, procurement activities, and financial reporting processes.
Review vendor performance and identify opportunities to improve service quality, efficiency, and value.
Support compliance with WHS, environmental, quality, and corporate governance requirements.
Build and maintain positive working relationships with client representatives, suppliers, and internal stakeholders.
Assist with risk management, incident response, business continuity activities, and emergency management processes.
Support project delivery, asset replacement programs, and sustainability initiatives across the portfolio.
Participate in the account's after-hours escalation process when required.

Requirements

Minimum 5 years' experience within the Facilities Management industry, including experience managing teams, portfolios, or multi-site operations.
Experience within commercial property, retail, corporate real estate, industrial, hospitality, or similar environments.
Strong understanding of budgeting, forecasting, procurement, reporting, and contract administration.
Experience managing subcontractors and service providers across multiple sites.
Working knowledge of WHS, Quality Assurance, and Environmental Management systems.
Strong stakeholder engagement and communication skills.
Experience preparing reports, recommendations, and operational updates for clients and senior stakeholders.
Ability to build positive relationships while managing competing priorities and expectations.
Trade qualification or industry-recognised qualification relating to Facilities Management, Mechanical Services, Property, or Program Management.
Tertiary qualifications in Property, Commerce, Business, or a related discipline.
Experience within telecommunications, large corporate portfolios, or retail property environments.
Experience supporting sustainability, asset management, or energy efficiency initiatives.
Experience working within long-standing client partnerships.
Full working rights in Australia.

Skills

Stakeholder engagement
Communication
Budgeting
Forecasting
Procurement
Reporting
Contract administration
Team management
Relationship building
Risk management
Incident response
Business continuity
Emergency management
Project delivery
Sustainability initiatives

Location

Macquarie Park, NSW

Work Type

Full-Time
Permanent
Hybrid

Experience Level

Minimum 5 years' experience within the Facilities Management industry

Education Level

Trade qualification or industry-recognised qualification relating to Facilities Management, Mechanical Services, Property, or Program Management.
Tertiary qualifications in Property, Commerce, Business, or a related discipline.

Benefits

Free Onsite Parking
Spot recognition vouchers
$2,000 employee referral bonus
Access to Flare for discounts across retailers, energy, utilities & much more!
Fitness Passport (access for you and your family to gyms and aquatic centres nationwide)
Employee discounts
Optional yearly paid flu vaccination vouchers

About the Company

BGIS is a global provider of integrated facilities management, delivering innovative and sustainable solutions to clients across a variety of industries.
We pride ourselves on maintaining high standards of safety, service delivery, and operational excellence.

Equal Opportunity

BGIS is an equal opportunity employer and we strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ+ individuals, and people from culturally diverse backgrounds.
Be part of a workplace that values diversity, safety, sustainability, and continuous innovation.