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About the Role

As a Sales Advisor, you will be the friendly face welcoming customers and passionately embodying our brand values. You will make every visit a special experience, from initial conversation and fitting room assistance to checkout and sales floor support. Your goal is to provide excellent service and an inspiring shopping experience. You will also handle deliveries, restock merchandise, and present our latest collections attractively. Your openness and enthusiasm will create an environment that brings our brand to life. You will engage customers with genuine commitment and proactive service, creating memorable moments with your team.

Responsibilities

Welcome customers and embody brand values.
Provide excellent service and an inspiring shopping experience.
Assist customers from initial conversation through checkout.
Handle deliveries and restock merchandise.
Present collections attractively.
Create an environment that brings the brand to life.
Engage customers with genuine commitment and proactive service.

Requirements

Customer orientation: Enjoy interacting with people and are committed to providing excellent service.
Adaptability & Flexibility: Respond quickly and effectively to changing priorities and customer needs.
Action orientation: Act proactively, take initiative, and complete tasks with high quality.
Communication skills: Show genuine interest in people, communicate clearly, and listen actively to understand perspectives and needs.
Willingness to learn: Be open to feedback and continuously seek opportunities for development.
Brand enthusiasm: Have passion for the brand and collection and share this enthusiasm with customers.
Flexibility: Willingness to work evenings and weekends.
Previous retail experience is desirable but not essential.
Knowledge of fashion trends, materials, sizes, etc. is desirable but not essential.

Skills

Customer service
Product knowledge
Communication
Adaptability
Flexibility
Action-oriented
Willingness to learn
Brand enthusiasm

Location

Germany

Work Type

Part-time
Flexible hours
Temporary (6 months)

Experience Level

Entry level

Salary/Compensations

Salary according to applicable collective agreement

Benefits

25% employee discount on all H&M Group brands (in-store and online)
H&M Incentive Program (HIP)
30 days of vacation (for employees based in Germany)
Vacation and Christmas bonus (for employees based in Germany)
Company pension plan (for employees based in Germany)
Capital-forming benefits (for employees based in Germany)

About the Company

COS offers timeless fashion with a clear design language. The brand provides high-quality ready-to-wear collections and accessories, characterized by a commitment to quality, design, and longevity. The look is modern, minimalist, and luxurious, driven by craftsmanship, innovation, and relevant fashion trends.

Equal Opportunity

The H&M Group is committed to creating and maintaining an inclusive, diverse, and equitable work environment.
Diverse teams positively impact how challenges are approached, what is considered possible, and how team members and customers worldwide are engaged.
All aspects of diversity are considered in our hiring process.
Severely disabled applicants and those with equivalent status will be given special consideration in case of equal suitability.