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About the Role
This dynamic, fast-paced role places you at the center of our broker support team, fielding a high volume of calls and managing a busy queue to assist brokers with policy renewals, referrals, and inquiries. You will have the autonomy to manage your tasks independently, with the full support of a collaborative team. We are seeking individuals passionate about helping others, comfortable with phone interactions, and eager to enter the corporate world, even without prior insurance or underwriting experience. Your drive for excellent service, attention to detail, and willingness to learn are paramount.
Responsibilities
- Provide friendly, professional phone support to brokers and customers, assisting with policy renewals, referrals, and general inquiries.
- Build strong relationships with brokers and partners, becoming a trusted point of contact.
- Learn and utilize Zurich’s digital platforms to streamline processes for customers.
- Manage an individual task queue, working independently with team support.
- Collaborate with cross-functional teams to achieve excellent customer outcomes.
- Share feedback and ideas for continuous improvement of products and services.
Requirements
- Experience in customer service, retail, hospitality, call centers, recruitment, sales, or similar roles.
- Strong communication skills and a friendly, professional phone manner.
- A positive, proactive attitude and confidence to work independently in a fast-paced environment.
- High attention to detail and the ability to manage multiple tasks concurrently.
- Willingness to learn new systems and adopt digital technology.
- A positive, proactive attitude and confidence to work independently.
- Drive to make a difference for customers and a genuine desire for career growth.
Skills
- Customer service
- Communication
- Problem-solving
- Attention to detail
- Adaptability
- Digital literacy
Location
- Hybrid
Work Type
- Hybrid
- Full-time
Experience Level
- Entry-level
Benefits
- 5 weeks of annual leave for permanent staff
- 15 days of personal/carer’s leave
- Access to Family Care (parental leave)
- Hybrid working arrangement (3 days in office, 2 days remote for full-time employees)
- Wellness programs
- AUD$500 annual wellbeing payment
- AUD$295 new starter e-voucher for work-from-home setup
- Award-winning training programs
- Global mobility opportunities
- Volunteer opportunities
- State-of-the-art Green Star rated offices
- Tree planted for every new employee
- Employer of choice awards/memberships (WGEA, Family Inclusive Workplace, Gold AWEI Employer, Pride in Diversity)
About the Company
- Forbes 2024 ‘World’s Best Employers’ and Fortune’s ‘World’s Most Admired Companies’ for 2025.
- A leader in the insurance industry on a journey towards a brighter future and becoming Australia's leading digital insurer.
- A values-driven global organisation experiencing real growth and transformation.
- Committed to making a tangible difference and taking continuous steps towards a sustainable future for people, customers, communities, and the planet.
- Believes great talent can come from anywhere and invests in employee growth.
- Offers a supportive environment where employees can belong, be themselves, maintain work/life balance, and thrive.
Equal Opportunity
- Zurich is an equal opportunity employer.
- Committed to ensuring a fair and accessible recruitment process for all candidates.
- Encourages candidates requiring special accommodations to notify us during the application process.