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About the Role
As the ServiceNow HRSD Consultant, your role will entail advising clients in the optimal implementation of their ServiceNow HRSD applications, aligning with industry best practices. This will involve conducting workshops, offering extensive expertise in the ServiceNow HRSD application, providing recommendations to enhance client value, and actively participating in all phases of the implementation, from analyzing business requirements to configuring the ServiceNow HRSD application to meet those specific needs.
Responsibilities
- Oversee the implementation, enhancement, and management of HRSD components, including HR Case Management (including HR Centers of Excellence), HR Knowledge, Lifecycle Events (e.g., onboarding, offboarding, transitions), HR integrations, Virtual Agent, Performance and Analytics, Predictive Intelligence, Integration with other HR Systems, among others.
- Gain a comprehensive understanding of Hydro One's existing business processes through workshops and define target process designs aligned with ServiceNow HRSD capabilities.
- Collaborate with stakeholders across the organization to capture and document a thorough set of business requirements.
- Document requirements or support the creation of development stories with associated acceptance criteria.
- Configure and/or assist in configuring the ServiceNow HRSD application(s) to achieve the desired outcomes.
- Contribute to the development and implementation of the best technical practices and procedures.
- Stay updated on the latest capabilities, functions, and features in ServiceNow HRSD and share this knowledge with the team.
- Identify and resolve technical issues related to integration solutions. Perform debugging and troubleshooting of integration processes.
- Stay informed about industry trends and share insights with the team.
Requirements
- Experience in product management and/or business analysis.
- Strong knowledge of HRIS preferably ServiceNow.
- Able to facilitate process mapping workshops and conduct process gap analysis.
- Verbal and written communication skills.
- Attention to detail and project management skills.
- Analytical and problem-solving skills.
- Knowledge of HR policies, procedures and processes.
- Must have Agile certification (PSM, CSM, PSPO, or CSPO).
Skills
- ServiceNow HRSD
- HR Case Management
- HR Knowledge
- Lifecycle Events
- Virtual Agent
- Performance and Analytics
- Predictive Intelligence
- Integration with other HR Systems
- Product Management
- Business Analysis
- HRIS
- Agile
- Process Mapping
- Process Gap Analysis
- Communication
- Project Management
- Problem-Solving
Location
- Toronto
Work Type
- Regular
- Hybrid
Salary/Compensations
- $89,250.00-115,500.00 / year
Benefits
- Extensive offering of programs to promote a culture of safety, wellbeing, inclusivity, and sustainability.
About the Company
- Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers.
- We have a long history in the industry with our roots dating back over 110 years to 1906.
- Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario.
- Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.
- It’s an exciting time to join the team at Hydro One!
- We understand that the success and strength of our business rests with our people.
- When we develop their skills, we are investing in both their success and ours.
- To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.
- We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2026.
- Employer of the year 2026
Equal Opportunity
- Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates.
- If you are having difficulty using our online application system and you need an accommodation due to a disability, please email careers@hydroone.com.
- Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.
- Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.