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About the Role
As a Terminal Supervisor at Sydney Airport, you’ll be at the heart of our front-line operations, helping us deliver a safe, secure and seamless experience for millions of passengers each year. This is a 12-month max-term contract, with the potential for extension, offering a unique opportunity to step into a pivotal operational leadership role and make an immediate impact. Working across our terminals and landside precincts, you’ll proactively engage with a wide range of internal and external partners to uphold service standards, maintain terminal presentation, and ensure compliance with critical safety and security requirements. This is a dynamic, fast-paced environment where you’ll play a key role in incident response, operational awareness, stakeholder management and day-to-day terminal oversight.
Responsibilities
- Leading the on-ground operational response across the terminal and landside environment, ensuring safety, compliance, and efficiency at all times.
- Providing confident and effective leadership to operational staff and service providers during routine operations and critical incidents.
- Ensuring the highest levels of customer service are consistently delivered by fostering a culture of professionalism, responsiveness, and care.
- Making timely and informed decisions under pressure, including during medical, security, or emergency incidents, and escalating appropriately to senior airport management.
- Maintaining oversight of terminal presentation, passenger flow, and service delivery standards through proactive engagement and issue resolution.
- Managing stakeholder relationships with internal departments, government agencies, and third-party service providers to ensure aligned and coordinated operations.
- Supporting the execution of emergency management plans, security compliance activities, and operational continuity during planned or unplanned events.
Requirements
- Proven leadership experience in a dynamic operational environment, including team coordination, incident response, and real-time decision-making – preferably within aviation, transport, or large-scale infrastructure.
- Demonstrated capability in stakeholder management, conflict resolution, and inter-agency collaboration.
- A strong commitment to safety, security, and service excellence, with a track record of maintaining standards in complex, fast-moving settings.
- The ability to work across a rotating roster and take ownership of critical operational decisions during all hours.
- Eligibility to hold an Aviation Security Identification Card (ASIC) and Airside Driver Authority (ADA Cat 2).
Skills
- Incident response
- Stakeholder management
- Customer service
- Decision-making
- Team coordination
- Conflict resolution
- Inter-agency collaboration
- Safety
- Security
Location
- Sydney Airport
Work Type
- Full-time
- Contract
Experience Level
- Leadership experience
Education Level
- HSC or equivalent (minimum)
- Current First Response Medical or First Aid (desirable)
About the Company
- At Sydney Airport, the future of air travel is shaped by you.
- As a team, we connect the world.
- More than just a hub of activity and boundless energy, we’re creating a destination of amazing experiences.
- Dynamic. Fast-paced. We thrive in a place where fresh challenges land daily.
- Backed by positive and supportive team players and inspiring leaders, we adapt to change.
- Driven to grow. Owning every action. To do things better.
- As smart, problem-solvers, we are always learning and growing.
- We collaborate across teams readily sharing our knowledge.
- Each day is a new journey, as we bring an exciting vision to life.
- With significant capital investment in new, improved infrastructure, there’s never been a better time to expand your potential at Sydney Airport.
- The range of responsibilities and diverse pathways you can take on with us, are surprising.
- We are SYD. United in the pride that comes with welcoming the world at Australia’s premier gateway.
Equal Opportunity
- SYD is an Equal Opportunity Employer and encourages all suitably qualified applicants to apply, including First Nations Australians, and people from culturally diverse backgrounds.