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About the Role
As a Senior Product Manager in the Customer Engagement & Digital Foundations domain, you will define the strategy, roadmap, and delivery of products that enhance customer engagement, self-service, and retention. You will integrate Agentic and ambient AI into products to create personalized experiences while building the digital foundations that drive innovation across the company.
Responsibilities
- Define and execute product strategy and roadmaps aligned with customer needs and business priorities.
- Lead product discovery, validation, and delivery while balancing value, commercial outcomes, and technical feasibility.
- Partner with Engineering and Design teams to deliver secure, scalable, and intuitive experiences across web and mobile platforms.
- Identify opportunities to embed AI-enabled capabilities to improve engagement and automated self-service.
- Utilize customer insights, analytics, and experimentation to validate hypotheses and inform product decisions.
- Define success metrics and monitor performance to optimize customer and operational outcomes.
- Manage product risk, governance, controls, and compliance throughout the product lifecycle.
- Collaborate across teams to build reusable digital capabilities that accelerate product delivery.
- Champion a culture of experimentation, continuous improvement, and customer-centred development.
- Build strong stakeholder relationships to align teams around a shared product vision.
Requirements
- Significant experience in product management within technology, fintech, payments, or financial services.
- Experience working on mobile applications, ideally within a financial services organization.
- Demonstrated experience owning product strategy, roadmaps, and delivery across the customer lifecycle.
- Strong commercial acumen with the ability to balance customer needs and technical considerations.
- Experience partnering with Engineering and Design teams to deliver customer experiences.
- Strong analytical capability using data and experimentation to drive decisions.
- Experience managing complex stakeholder relationships and influencing cross-functional teams.
- Practical experience exploring emerging technologies, including AI, automation, and agentic experiences.
- Strong understanding of agile product management and customer-centred development.
- Excellent communication and relationship-building skills.
- Aptitude for identifying and managing risks.
Skills
- Product Strategy
- Product Roadmap Development
- Customer Engagement
- Digital Product Management
- AI-enabled Product Development
- Agile Methodology
- Data Analytics
- Experimentation
- Stakeholder Management
- Risk Management
Location
- Sydney, Australia
- Melbourne, Australia
Work Type
- Hybrid
Experience Level
- Senior
Benefits
- 25 days paid leave annually including birthday leave and quarterly wellbeing days
- 16 weeks paid parental leave for primary carers and 4 weeks for supporting carers
- Family support policies including miscarriage bereavement and domestic violence leave
- $299 annual wellbeing allowance
- Free access to EAP service Sonder
- Discounted private health insurance
- Discounted fitness sessions through ClassPass
- 2 days paid volunteering leave per year
- Access to Flare Benefits Hub and Novated Leasing
- Fee-free Zip products and merchant discounts
- Team social events
- Free daily breakfast and weekly lunches
About the Company
- Zip Co Limited (ASX: ZIP) is a digital financial services company offering point-of-sale credit and digital payment services.
- Operates in Australia, New Zealand, and the US.
- Values-led business focused on Customer First, Own it, Stronger Together, and Change the Game.
Equal Opportunity
- Zip provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, and veteran status.
- Committed to ensuring recruitment processes are accessible and inclusive.