Customer Success Manager, Japan at Spotify | Japan | Rezi

Customer Success Manager, Japan at Spotify

Customer Success Manager, Japan

Spotify · Japan

2 weeks ago

Customer Success Manager, Japan

Spotify · Japan

16 days ago
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About the Role

Join the Sales team and build relationships that help grow Spotify's business in existing markets and beyond. You will shape creative solutions for clients and partners using expert knowledge of ad products, sales channels, and the industry. This role focuses on agency relationship growth, education, and unlocking new client opportunities for non-NAL accounts in Japan. You will be a crucial market team member, providing solutions to meet ongoing client needs and impacting how the world experiences music and podcasts.

Responsibilities

  • Build and maintain strong relationships with key agency stakeholders to expand Spotify’s presence in Japan
  • Deliver ongoing education and enablement to agencies through workshops, training sessions, and 1:1 meetings
  • Collaborate with Agency Partners to identify, pitch, and secure new advertisers via agency channels
  • Manage campaigns for all non-NAL accounts, including media planning, setup, launch, optimization, and wrap-up
  • Act as the agency’s primary point of contact, fielding requests & questions and communicating directly with internal and external stakeholders throughout the sales and campaign lifecycle
  • Partner cross-functionally to create scalable resources, playbooks, and enablement materials tailored to the Japanese market
  • Provide proactive recommendations to agencies to improve campaign performance
  • Monitor and report on delivery for non-NAL campaigns, addressing pacing or performance concerns
  • Leverage reporting and insights to proactively identify, pitch, and close expansion opportunities to help grow the business
  • Partner with Agency leads team to build & deliver Agency level QBRs
  • Stay ahead of industry trends and share market insights internally to influence strategy
  • Serve as the product authority for agencies, educating them on Spotify’s ad products, best practices, and measurement solutions

Requirements

  • Bachelor's degree, preferably in Sales, Advertising, Marketing, or Business
  • Minimum of 3 years experience in digital media, planning and/or buying, preferably experience includes biddable media strategies
  • Strong industry knowledge and a desire to grow within the digital media industry
  • Strong understanding of Japan’s media and agency landscape. Pre-existing relationships are a plus
  • Strong understanding of advertising performance metrics and the advertising ecosystem
  • Proven ability to educate and influence agency stakeholders
  • Sales focused mindset & comfortable working cross-functionally in a fast-paced environment
  • Skilled at balancing strategic initiatives with hands-on campaign management
  • Ability to craft impactful sales rationale stories by using data and research
  • Ability to work effectively with cross-functional teams and all levels of management (internally and externally)
  • Highly organized, detail-oriented, and able to manage multiple priorities
  • Excellent communication and presentation skills in both Japanese and English
  • Excellent dexterity in excel and powerpoint, and experience working within CRMs, OMSs, ad servers and other digital media tech systems

Skills

  • Digital media
  • Media planning
  • Media buying
  • Biddable media strategies
  • Advertising performance metrics
  • Advertising ecosystem
  • Sales
  • Consultative selling
  • Project management
  • Data led storytelling
  • Excel
  • Powerpoint
  • CRMs
  • OMSs
  • Ad servers
  • Digital media tech systems

Location

  • Tokyo

Work Type

  • Hybrid
  • Full-time

Experience Level

  • 3+ years

Education Level

  • Bachelor's degree

About the Company

  • Spotify is a global platform for music and podcasts.
  • We are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone.
  • We have ways to request reasonable accommodations during the interview process and help assist in what you need.

Equal Opportunity

  • Spotify is an equal opportunity employer.
  • You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones.
  • Our platform is for everyone, and so is our workplace.
  • The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking!
  • So bring us your personal experience, your perspectives, and your background.
  • It’s in our differences that we will find the power to keep revolutionizing the way the world listens.
  • If you need accommodations at any stage of the application or interview process, please let us know - we’re here to support you in any way we can.