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About the Role

In Common With and Quarters are seeking a Director of Business Operations to translate company strategy into structured operations, ensuring clarity, alignment, and execution. This role offers a bird's-eye view of the organization, helping leadership anticipate risks, prioritize initiatives, and build infrastructure for long-term scale. The position also leads People & Culture (HR) and IT as enabling functions.

Responsibilities

Establish and manage the company’s operating cadence, including quarterly planning cycles, leadership reviews, and company-wide performance tracking.
Translate strategic priorities into coordinated execution plans that clarify ownership, sequencing, and resource requirements.
Maintain visibility into key operational risks, dependencies, and performance indicators while consulting across cross-functional initiatives.
Support the leadership team in evaluating growth opportunities such as new product categories, market expansion, or new business entities.
Define the company’s People & Culture strategy, including organizational design, workforce planning, and performance frameworks, ensuring alignment with business goals and growth plans.
Direct the People & Culture Manager to translate strategic priorities into scalable programs across hiring, onboarding, performance management, and employee experience, ensuring consistent execution across teams.
Own the strategy and governance of core business systems and operational infrastructure.
Strengthen reporting frameworks and performance visibility, enabling leadership to track progress against financial and operational goals.
Improve workflow continuity by standardizing planning processes, documentation, and performance metrics.
Partner with functional leaders to assess and implement future system needs, including ERP capabilities, process automation, and cross-platform integrations.
Direct the IT team, who owns day-to-day administration of hardware, network infrastructure, access systems, SaaS licensing, device management, and system integrations across all locations.
Project manage complex initiatives that require coordination across multiple departments, ensuring clear timelines, accountability, and forward momentum.
Identify operational gaps between departments, such as recurring friction points, unclear handoffs, or duplicated efforts across teams. Improve and ensure adoption of the workflows by collaborating with directors and managers to establish decision rights and clear structures.
Own the cadence and structure of capacity planning across departments by bringing together directors, People & Culture, and Finance to assess resourcing needs, surface tradeoffs, and drive decisions.
Build operational frameworks that support new business lines and service offerings, including international expansion, subsidiary development, or increased customization and project work.
Provide strategic oversight of studio, retail, and event environments to support safe, compliant, and effective operations at all locations.
Own operational planning for new locations, facility changes, or major infrastructure investments.
Ensure appropriate risk mitigation strategies are in place, including insurance coverage, vendor agreements, and operational compliance across all areas of the business.
Support infrastructure planning for new initiatives, events, or business lines to ensure operational continuity.
Develop and maintain contingency plans for operational disruptions, including system outages, facility incidents, supply chain failures, or business continuity risks.
Serve as the escalation point for facilities and infrastructure issues that require Director-level judgment or cross-functional coordination.
Ensure the company is covered with the necessary Legal contracts and protection. Manage trademark, IP, and patent information, and partner with outside counsel to create and maintain all contracts.
Establish and oversee company-wide compliance frameworks related to employment practices, policies, and workplace standards.
Provide strategic direction on organizational readiness, including staffing models, policy development, and employee-related risk mitigation.

Requirements

8–12+ years of experience in business operations, strategic operations, management consulting, or similar leadership roles.
Demonstrated experience working closely with founders or executive leadership in a growing organization.
Proven track record of leading cross-functional initiatives that require coordination across multiple teams and priorities.
Strong analytical capability and financial literacy, with experience using performance data to inform planning and decision-making.
Experience designing and implementing scalable processes, planning frameworks, or operational systems.
Ability to navigate ambiguity and shifting priorities while maintaining momentum on key initiatives.
Excellent communication and stakeholder management skills, with the ability to build alignment across diverse teams.
Experience managing direct reports or leading multi-disciplinary programs.
Proficiency with collaborative tools such as Google Workspace and project management or reporting platforms like Asana.
Must be authorized to work in the United States without current or future employer sponsorship.

Skills

Google Workspace
Asana
ERP
CRM
PLM
EDI
Project management platforms
Strategic thinking
Hands-on execution
Building structure
Creative environments
Collaboration
Adaptability
Interpersonal skills
Detail-oriented
Organizational skills
Communication skills
Critical thinking
Problem-solving skills
Integrity
Confidentiality
Professionalism

Location

Brooklyn, NY

Work Type

Full-time
Onsite

Experience Level

Director Level

Salary/Compensations

$130,000-$155,000

Benefits

Medical insurance
Dental insurance
Vision insurance (with 100% monthly premium coverage options)
PTO
401(k) with employer match
Profit sharing

About the Company

In Common With is a design studio defining a new vocabulary for interiors, in which old-world craft meets at-scale manufacturing.
Founded in 2018, our practice brings endless curiosity, exceptional materials, and unparalleled adaptability to lighting and objects for all spaces—created with our team of expert craftspeople, artists, and engineers around the world.
In 2024, we opened Quarters, a hybrid retail and hospitality destination in Tribeca.
Through ongoing collaborations with our peers in the worlds of art and design, Quarters crafts a vision of home that’s unfolding and alive.
Our obsessions with craft and collaboration originate from a boundless interest in people, objects, and an ongoing conversation between the two.
Every product we make and every partnership we cultivate has that in common.

Equal Opportunity

A genuinely empathetic group. We have a non-negotiable no jerks policy. Being nice is free.
Dog-friendly (we share our studio with a few four-legged coworkers)