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About the Role

We are seeking an experienced, relationship-driven Treatment Coordinator who thrives in a high-performance environment. This role involves guiding patients through treatment options, overcoming barriers to care, and facilitating life-changing dentistry. The ideal candidate is a polished communicator, an exceptional listener, highly organized, and passionate about creating an unforgettable patient experience while achieving outstanding treatment acceptance.

Responsibilities

Create an "I Want This" Patient Experience
Build genuine relationships and establish trust with every patient
Deliver an exceptional concierge-style experience from the first phone call through treatment completion
Help patients feel informed, comfortable, and excited about their treatment journey
Present comprehensive treatment plans with confidence and clarity
Educate patients on procedures, timelines, benefits, and long-term health outcomes
Review financial arrangements and payment options while helping patients find solutions that fit their needs
Work closely with third-party financing companies to maximize patient access to care
Consistently meet or exceed individual and practice treatment acceptance goals
Coordinate all phases of treatment from consultation through completion
Schedule appointments efficiently while optimizing provider schedules
Proactively follow up on pending treatment and unscheduled care
Maintain excellent communication throughout each patient's journey
Serve as the liaison between doctors, clinical team, and administrative staff
Maintain accurate treatment plans, financial records, and documentation
Monitor key performance indicators (KPIs), pending treatment, and case acceptance metrics
Review daily, weekly, and monthly performance to identify opportunities for continuous improvement
Contribute ideas that improve efficiency, patient satisfaction, and overall practice growth

Requirements

Minimum 5 years of consultative sales experience
Experience in dental, medical, cosmetic, luxury retail, or concierge healthcare preferred
Outstanding communication and interpersonal skills
A proven ability to build trust and influence patient decisions ethically
Strong organizational and multitasking abilities
Exceptional attention to detail
Confidence discussing treatment plans and financial arrangements
Excellent computer skills and experience with cloud-based software
A positive attitude, professionalism, and a growth mindset

Skills

Consultative sales
Communication
Interpersonal skills
Trust building
Ethical influence
Organization
Multitasking
Attention to detail
Financial arrangement discussion
Computer skills
Cloud-based software experience
Positive attitude
Professionalism
Growth mindset
Biologic or holistic dentistry experience (plus)

Location

Greenwich, CT 06831
New York, NY 10065

Work Type

Full-Time
In-person

Experience Level

Minimum 5 years of consultative sales experience

Salary/Compensations

Competitive salary plus performance incentives

Benefits

401(k)
Bonus based on performance
Competitive salary
Employee discounts
Free food & snacks
Opportunity for advancement
Paid time off
Retirement plan
Professional development opportunities
Supportive, collaborative team culture

About the Company

At TetraHealth, we believe dentistry should do more than fix teeth—it should improve lives.
Our mission is to revolutionize oral healthcare by combining advanced diagnostics, biologic dentistry, minimally invasive treatments, and cutting-edge technology to support the body's natural healing ability.
From complex restorative cases and dental implant surgery to comprehensive wellness-focused care, our team delivers an exceptional patient experience in a brand-new, state-of-the-art facility.
We are looking for someone who shares our passion for excellence and wants to make a meaningful difference in patients' lives.
Opportunity to be part of one of New York's leading biologic dental practices