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About the Role
As a Service Coordinator at Specialised Linen Services, you will be the primary point of contact for customers, managing inquiries, coordinating service requests, and supporting account administration. You will collaborate with internal teams to ensure outstanding customer experiences and seamless service delivery.
Responsibilities
- Deliver exceptional customer service by managing customer enquiries via phone, email and other communication channels.
- Coordinate inbound and outbound customer communications, including orders, appointments and service updates.
- Assist with customer account administration, ensuring accurate data entry and record maintenance across multiple systems.
- Build strong relationships with customers and collaborate with internal teams to resolve enquiries efficiently.
- Identify customer needs and provide effective solutions while ensuring a positive customer experience.
- Ensure all activities are completed in line with company policies, procedures and compliance requirements.
Requirements
- Previous experience in a customer service, service coordination or call centre role.
- Excellent communication and interpersonal skills.
- Strong organisational skills with the ability to manage multiple priorities.
- A positive, proactive and solutions-focused approach.
- High attention to detail and accurate data entry skills.
- Intermediate Microsoft Office skills.
- Experience using CRM or ERP systems (Salesforce, SAP or similar is highly regarded).
Skills
- Customer Service
- Communication
- Interpersonal Skills
- Organisational Skills
- Problem Solving
- Attention to Detail
- Data Entry
- Microsoft Office
- CRM
- ERP
Location
- Bankstown, NSW
Work Type
- Permanent Part-Time
- Hybrid
Benefits
- Flexible working arrangement - 3 weekdays in the office + weekend WFH.
- 28 hours per week - ideal for those looking for work-life balance
- 3 days in the office – 9.00am to 5.00pm (Between Mon - Fri)
- Saturday WFH - 9am to 2pm
- Supportive and collaborative team culture.
About the Company
- SPL provides linen services to customers in the accommodation, healthcare and mining sectors.
- SPL has grown rapidly over the past 4 years with over 1,000 employees, 15 fixed locations and 7 linen hubs and counting.
- Boasting the two largest laundries in the Southern Hemisphere, SPL has a vision to become a world class provider through innovation.
- SPL are constantly creating solutions for our customers by continually investing in technology to assist our customers to manage their linen circulation and spend whilst also achieving the smallest carbon footprint possible.
Equal Opportunity
- SPL acknowledges that those with diverse experiences, perspectives and backgrounds enhance our workplace and our capability for innovation.
- Applications from Aboriginal and/or Torres Strait Islander People, People with Disability and LGBTQIA+ people are encouraged to apply for any advertised position, they may be suitable for, within SPL.