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About the Role
In this role, you’ll contribute by providing Level 1/2 technical support to over 2,500 internal users and contractors, ensuring smooth IT operations and enabling business functions.
Responsibilities
- Respond to and resolve IT incidents and service requests via phone, email, and ticketing system.
- Maintain accurate documentation and ensure SLA compliance.
- Troubleshoot remotely using tools like Remote Desktop.
- Support Microsoft environments including Windows, Office365, Teams, Active Directory, Exchange Online.
- Participate in system maintenance and access provisioning.
- Communicate technical information clearly to non-technical users.
- Contribute to service desk process improvements and project delivery.
Requirements
- At least 4+ years in a similar Service Desk role.
- Strong experience with Azure or Entra, Active Directory, and Exchange.
- System administration skills (e.g. Intune configuration) are a plus.
- Clear communication and a collaborative mindset.
Skills
- Microsoft environments
- Windows
- Office365
- Teams
- Active Directory
- Exchange Online
- Remote Desktop
- Azure
- Entra
- Exchange
- Intune configuration
Location
- Sydney (Barangaroo)
Work Type
- Hybrid work
Experience Level
- 4+ years
Salary/Compensations
- $90–$100K incl. Super + Bonus
Benefits
- Professional development & leadership programs
- Hybrid work and flexible leave options
- Health & wellbeing support including birthday leave
About the Company
- Every role at GrainCorp helps deliver high-quality service to our customers and communities.
- We’re proud to be a Family Inclusive Workplace accredited employer, supporting balance, care and flexibility in every career.