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About the Role
This role is responsible for leading the end-to-end Loan Kit Operations across Australia and New Zealand, overseeing warehouse performance, ensuring high standards of customer service, and maintaining compliance with regulatory, quality, and safety requirements. The role will also drive operational excellence through standardisation, performance visibility, and continuous improvement initiatives.
Responsibilities
- Lead the performance of ANZ Loan Kit Operations, including national and state warehouse network execution.
- Develop and implement the Loan Kit strategic roadmap, driving standardisation and operational efficiency.
- Establish and monitor KPIs, targets, and performance benchmarks to improve visibility and outcomes.
- Ensure compliance with all quality, regulatory, and EHS requirements, maintaining audit readiness across all sites.
- Drive continuous improvement initiatives, including cost optimisation (OPEX/CAPEX) and customer service enhancements.
- Oversee inventory management processes, including stock accuracy, cycle counts, and excess/obsolescence management.
- Partner cross-functionally with Commercial, Customer Service, Planning, and Quality teams to ensure alignment.
- Lead, coach, and develop Operations Managers and broader teams to build capability and engagement.
- Manage stakeholder communication across internal and external partners, including suppliers and healthcare customers.
- Ensure safe, efficient operations through strong facility management and adherence to workplace standards.
Requirements
- Proven experience in operations, supply chain, or distribution leadership, ideally within healthcare or medical devices.
- Strong understanding of regulatory, quality, and compliance requirements in a complex environment.
- Demonstrated ability to lead large, multi-site operational teams and drive performance outcomes.
- Experience establishing KPIs, metrics, and performance frameworks.
- Strong stakeholder engagement skills, with the ability to influence across functions and seniority levels.
- Commercial and financial acumen, including exposure to budget management and cost optimisation.
- Excellent leadership capability, with a focus on coaching, development, and building high-performing teams.
- Experience within orthopaedics, medical devices, or biologics environments.
- Background working with loan kit, consignment, or complex inventory models.
Skills
- Administrative Support
- Compliant Spend
- Continuous Improvement
- Cost Management
- Creating Purpose
- Demand Planning
- Developing Others
- Inclusive Leadership
- Leadership
- Logistics Optimization
- Manufacturing Flow Management
- Negotiation
- Operational Excellence
- Performance Measurement
- Risk Management
- Strategic Thinking
- Supply Chain Resilience
- Supply Planning
- Sustainable Procurement
- Team Management
- Vendor Selection
Location
- North Ryde, New South Wales, Australia
- Notting Hill, Victoria, Australia
Work Type
- Full-time
Experience Level
- People Leader
Education Level
- Relevant qualification in health, medical science, supply chain, or a related field
Salary/Compensations
- Competitive remuneration package
Benefits
- Up to 18 weeks of parental leave
- 4 days of volunteer leave
- Option to purchase up to 2 weeks of additional annual leave
- Dedicated Wellbeing Day
- Global Wellness Reimbursement of $780 per year
- Employee Assistance Program
- Enhanced leave provisions for compassionate (caregiver) leave, providing up to 30 days of additional support
- Life insurance coverage
About the Company
- At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.
- Fuelled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalised treatments.
- Our Orthopaedics Teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems.
- Johnson & Johnson has announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company. The planned separation is anticipated to be completed within 18 to 24 months, subject to satisfaction of legal and regulatory requirements, and other customary conditions and approvals. Should you accept this position, it is anticipated that following conclusion of the transaction, you would be an employee of the standalone orthopaedics company and your employment would be governed by the standalone orthopaedics company’s employment processes, programs, policies and benefit plans.
Equal Opportunity
- Equal opportunity employer supporting diversity and inclusion.