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About the Role
As a Banking Associate specializing in business loans, you will support lending operations and focus on the diverse needs of business clients.
Responsibilities
- Engage customers via proactive outbound calling to assist with banking inquiries and lending eligibility.
- Raise awareness of Tyro’s banking solutions in every interaction.
- Assist with banking inquiries and advise on processes for clients interested in banking, accounts, and lending.
- Cross-sell and refer EFTPOS opportunities to the sales & account management team.
- Build strong relationships with business clients, creating advocates and helping repeat borrowers.
- Work closely with risk and product teams to ensure customer needs are met.
- Collect financials for manual assessment.
- Assist in vetting applicants by conducting preliminary reviews of financial documents and credit history.
- Perform basic credit analyses to evaluate creditworthiness of business loan applicants before risk submission.
- Monitor the quality of funded loans, including default rates, to maintain a healthy loan portfolio.
- Stay informed about industry trends, market conditions, and competitor offers.
- Provide customer and business insights back to internal stakeholders.
- Perform ad hoc duties to assist with customer inquiries, initiatives, projects, and campaigns as directed by your manager.
Requirements
- Experience in banking or financial services, with exposure to lending and credit products.
- Previous experience in a phone-based sales or telesales environment is highly regarded.
- Enthusiasm for customer service, with keen attention to detail and follow-up.
- Excellent time management and strong communication/interpersonal skills.
- Confidence in building relationships with customers and internal teams.
- Proactive mindset and strong initiative.
- Analytical and problem-solving capability.
- Interest in understanding credit and lending fundamentals.
Skills
- Customer service
- Attention to detail
- Follow-up
- Time management
- Communication
- Interpersonal skills
- Relationship building
- Proactive mindset
- Initiative
- Analytical skills
- Problem-solving
- Credit analysis
- Lending fundamentals
Location
- Australia
Work Type
- Hybrid
- Remote
Experience Level
- Mid-level
Education Level
- Bachelor’s degree in finance/business (desirable)
- Understanding of financial statements (desirable)
- Understanding of credit analysis (desirable)
Benefits
- Learning and career development opportunities
- 16 weeks paid primary carers leave
- 12 weeks paid secondary carers leave
- Annual team-based volunteer day
- Birthday Leave
- Power Up Day
- Weekly team social events
- Snacks, craft beer and wine
- Ping pong and video games
- Taco Tuesdays
- Mental health and wellness initiatives
- Novated leasing
About the Company
- Tyro provides integrated payments, banking, and lending solutions to ensure Australian business success.
- With over 21 years of experience, Tyro combines people, technology, and partners to deliver simplified payments and seamless business banking.
- Tyro powers over 76,000 merchants and works with almost 800 partners across hospitality, retail, services, and health sectors.
- Tyro is committed to the success of its people, offering a collaborative environment with opportunities for career growth and impact.
- Tyro is fast-paced, innovative, and driven by values: commit to greatness, stay hungry, wow the customer, be good, and win together.
Equal Opportunity
- Tyro is committed to a diverse, inclusive workplace where everyone thrives.
- Tyro welcomes applicants of all backgrounds and is an equal opportunity employer.
- Tyro provides accommodations or adjustments at any stage of the recruitment process upon request.