Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Phillips & Associates seeks an intake specialist to answer calls and follow up with potential clients during the weekend. The intake specialist will be responsible for handling a large volume of incoming leads. We are looking for a team player with outstanding interpersonal and communication skills who is self-motivated, professional, capable of managing their work load while prioritizing tasks.

Responsibilities

• Handle a large number of incoming leads (via phone, email, texts, etc.).
• Handle a large number of follow-up calls, emails, and texts.
• Handle phone calls in a professional and friendly manner.
• Collect and store potential clients information.
• Collect facts from potential clients and send to attorneys for evaluation.
• Assist attorneys in scheduling appointments with potential clients.
• Send e-retainers to potential clients using AssureSign.
• Provide outstanding customer service and support.
• General administrative support.

Requirements

• Previous experience in a law firm highly preferred.
• Previous experience in employment law highly preferred.
• Customer service experience

Skills

• Proficient in Dropbox and Microsoft Office, including Word, Excel, PowerPoint, One Drive, and OneNote.
• Exceptional interpersonal and communication skills.
• Detail oriented

Location

• Remote
• NYC office for training

Work Type

• Remote
• Part-time
• Weekend

Education Level

• Bachelor’s degree highly preferred.

About the Company

• Phillips & Associates has established itself as the go-to law firm in New York for victims of sexual harassment and discrimination.
• Phillips & Associates was selected as one of the “10 Best Employment & Labor Law Firms” in New York” by the American Institute of Legal Counsel.
• Many of our attorneys have achieved “best of” status in employment law.
• We only represent plaintiffs, not employers or management.

Equal Opportunity

• Phillips & Associates is an equal opportunity employer.
• We value a diverse workforce and an inclusive culture.
• Phillips & Associates encourages applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, and veteran status.