Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Platform Fraud & Investigations Specialist is responsible for identifying, investigating, and preventing fraud across Mable's digital platform. This role leads complex fraud investigations, identifies emerging fraud risks, and develops recommendations to strengthen platform controls and fraud prevention capabilities. It combines operational investigations with strategic fraud prevention to enhance trust, safety, and platform integrity.

Responsibilities

Proactively monitor the platform to identify suspicious activity, emerging fraud trends, and potential fraud risks.
Conduct end-to-end investigations into fraud incidents, gathering evidence, determining root causes, and assessing customer and business impact.
Investigate identity fraud, account compromise, payment fraud, scams, platform misuse, and other emerging fraud typologies.
Analyze customer behavior, platform activity, and available data to identify fraud patterns, trends, and vulnerabilities.
Recommend appropriate actions to minimize customer harm, reduce organizational risk, and strengthen fraud-prevention outcomes.
Identify opportunities to improve platform safeguards, operational processes, and fraud-prevention controls.
Develop recommendations to strengthen fraud-prevention capabilities and reduce opportunities for fraud across the platform.
Collaborate with Product, Engineering, Data, and other business stakeholders by providing fraud expertise and recommendations.
Assess the fraud implications of new platform features, operational changes, and business initiatives, and provide recommendations to minimize risk.
Monitor and report on fraud trends, investigation outcomes, emerging risks, and key fraud metrics.
Contribute to the development and maintenance of fraud-related policies, procedures, investigation standards, and operational playbooks.
Provide guidance and education to Customer Operations teams to improve the identification, escalation, and management of fraud risks.
Stay informed of emerging fraud techniques, industry trends, and best practices.
Build strong working relationships across Customer Safeguarding and key stakeholder groups.
Contribute to maintaining a safe, trusted, and secure digital platform.

Requirements

Demonstrated experience investigating fraud within a digital platform, trust and safety, financial crime, fraud operations, risk, or similar environment.
Strong investigative and analytical skills, with the ability to identify patterns, assess risk, and make evidence-based decisions.
Experience in identifying emerging fraud trends and developing practical recommendations to strengthen fraud prevention.
Strong written and verbal communication skills, including the ability to prepare clear investigation reports and recommendations.
Ability to influence stakeholders and build effective working relationships across operational and technical teams.
Knowledge of fraud typologies, including identity fraud, account compromise, payment fraud, scams, social engineering, and misuse of digital platforms.
Sound judgment with the ability to balance fraud prevention, customer experience, and safeguarding outcomes.
Experience working within an online platform, customer operations, trust and safety, healthcare, disability, aged care, financial services, or another regulated industry (Desirable).
Experience using fraud monitoring tools, case management systems, or data analytics to support investigations (Desirable).
Knowledge of Australian privacy legislation, fraud risk management principles, and relevant regulatory obligations (Desirable).
Experience developing fraud procedures, operational playbooks, or investigation frameworks (Desirable).

Skills

Fraud Investigation
Platform Fraud Prevention
Risk Assessment
Data Analysis
Stakeholder Management
Fraud Typologies (Identity Fraud, Account Compromise, Payment Fraud, Scams, Social Engineering, Platform Misuse)
Fraud Monitoring Tools
Case Management Systems
Data Analytics
Australian Privacy Legislation
Fraud Risk Management Principles
Regulatory Obligations
Policy Development
Procedure Development
Investigation Frameworks

Location

Hybrid

Work Type

Hybrid
Full-time

Experience Level

Mid-level

Benefits

Learning opportunities from industry experts and leaders
On-the-job training opportunities
14 weeks paid parental leave for primary carers
6 weeks paid parental leave for secondary carers
Superannuation on parental leave
Hybrid work model
One extra paid leave day per quarter (Flexi Leave Days)
Floating public holiday
Reward and Recognition program

About the Company

HomeMade, Mable, Leap in! and Mable Direct are entities under the Attain Healthtech Group.
Mable is one of Australia's leading and fastest-growing healthtech platforms.
Mable connects people with disability and older Australians with independent support workers.
Mable has facilitated over 25 million hours of support since 2014.
Mable has been recognized on the AFR's Top 100 and Deloitte Tech Fast 50.
Mable was previously awarded Australian Growth & Technology Growth Company of the Year.

Equal Opportunity

As an organisation, we celebrate our diversity and welcome all people, regardless of their family responsibilities, ethnicity, faith, sexual orientation, or gender identity.
Aboriginal and Torres Strait Islander people are encouraged to apply.
We value diversity in experience, and you might just bring something we are looking for to our organisation!