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About the Role
The Business Operations Graduate Program is an 18-month rotational program designed to develop highly sought-after skills in operational excellence, data storytelling, continuous improvement, governance, change delivery, and responsible AI. Graduates will gain a broad understanding of how a modern insurance operation delivers value, finishing with a permanent full-time role.
Responsibilities
- Rotate through Service Excellence, Regulatory Governance, Business Outcomes, and Business Engineering teams.
- Work on business challenges to improve customer outcomes, operational performance, and business resilience.
- Analyze business processes, performance data, and customer insights to identify improvement opportunities.
- Contribute to transformation, change, and continuous improvement initiatives across Operations.
- Support risk, governance, and compliance activities.
- Partner with stakeholders to solve problems, deliver projects, and influence outcomes.
- Develop future-focused skills in process improvement, automation, data storytelling, and responsible AI.
Requirements
- A university degree or higher (graduated in 2024-2025) or in the penultimate year with graduation expected by the end of 2026.
- Degree in any business-related disciplines including data and AI.
- A credit average achievement (65%+).
- Australian and/or New Zealand citizen, or hold valid work rights in Australia for the duration of the program.
- A driven, enthusiastic, team-focused mindset.
- Strong analytical and problem-solving skills.
- Curiosity, learning agility, and a growth mindset.
- Excellent communication and collaboration skills.
Skills
- Operational excellence
- Data storytelling
- Continuous improvement
- Governance
- Change delivery
- Responsible AI
- Process improvement
- Automation
- Analytical skills
- Problem-solving skills
- Communication skills
- Collaboration skills
Location
- Meanjin (Brisbane)
- Naarm (Melbourne)
- Gadigal Country (Sydney)
Work Type
- Permanent full-time employee
- Flexible working
- Hybrid working
Experience Level
- Graduate
Education Level
- University degree or higher
Salary/Compensations
- Competitive salary
Benefits
- Boosted superannuation with 13% as standard
- Buddy system for support
- Employee network communities
- Security as a full-time employee from day one
- 20 days annual leave
- 5 days MyLeave
- Work from home options
- myFlex flexibility options
- Up to 50% off personal insurance (home and motor)
- Partner discounts on private health insurance, tech & appliances
- Access to LinkedIn Learning
- Access to the IAG Academy
- Study assistance and leave
About the Company
- IAG is the largest general insurance group in Australia and New Zealand.
- Our purpose is making your world a safer place by helping everyday Aussies and New Zealanders.
- We offer a purpose-led place focused on creating connection and belonging.
- We celebrate all viewpoints shaped by life experiences and culture.
- We are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities.
- We collaborate on Indigenous-led solutions that enable growth and create meaningful change.
Equal Opportunity
- If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to recruitment@iag.com.au for a confidential conversation.