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About the Role

As our Patient Administration Officer, you'll play a key role behind the scenes, ensuring the smooth coordination of patient administration and supporting the delivery of high-quality patient care. Working 4 days per week (Monday–Friday), you'll work closely with patients, clinicians and multidisciplinary teams to keep the clinic running efficiently.

Responsibilities

• Deliver outstanding patient service by welcoming patients, responding to enquiries, coordinating appointments and supporting patients and families with empathy, professionalism and respect.
• Coordinate patient administration by maintaining accurate electronic medical records, managing documentation and supporting clinical staff with patient information and clinic workflows.
• Work collaboratively across the hospital by liaising with medical, nursing, allied health and administrative teams to ensure seamless patient care and efficient clinic operations.
• Keep the clinic running efficiently by coordinating interpreters, managing mail, ordering supplies, processing data entry and providing a wide range of administrative support to the healthcare team.
• Take ownership and solve problems by managing competing priorities, resolving administrative enquiries, escalating issues appropriately and contributing to a high-performing, patient-centred service.

Requirements

• Excellent computer and data entry skills, with confidence using Microsoft Office and patient administration systems while maintaining a high level of accuracy.
• Outstanding organisation and time management skills, with the ability to juggle competing priorities and keep things running smoothly.
• A positive, can-do attitude, with a willingness to learn, take initiative and support a collaborative team.
• Exceptional communication and customer service skills, with the confidence to engage professionally and compassionately with patients, families and multidisciplinary teams.
• Certificate III in Health Administration (or equivalent healthcare administration experience), combined with strong problem-solving skills, attention to detail and a commitment to delivering outstanding patient care.
• Must be an Australian or New Zealand citizen or have an Australia visa that grants the work rights necessary for the role.

Skills

• Computer skills
• Data entry skills
• Microsoft Office proficiency
• Patient administration systems proficiency
• Organisation skills
• Time management skills
• Problem-solving skills
• Attention to detail
• Communication skills
• Customer service skills

Location

• Heart Lung, St Vincent’s Public Hospital, Sydney

Work Type

• Permanent part time
• 4 days/ week

Experience Level

• Administration Officer Level 3, (Year 1-2)

Education Level

• Certificate III in Health Administration

Salary/Compensations

• $71,072.43 – 73,287.41 (pro-rata)

Benefits

• Competitive pay
• Not-for-profit salary packaging
• Seamless NSW Health Mobility
• Study leave
• Curran Foundation scholarships
• Fitness Passport
• Discounted private health
• Cultural recognitions and celebrations

About the Company

• Join a team built on a proud legacy of world-class care, true compassion, and deep community roots.
• Founded by the Sisters of Charity and powered today by St Vincent’s Health Australia, the Sisters' legacy of compassionate service is our living heartbeat.
• As Sydney’s premier and iconic inner-city public hospital, we serve the entire population, providing world-class care to all people, including the most vulnerable in our community.
• Across our renowned precinct, we feature cutting-edge programs and surgery infrastructure, fostering clinical excellence and professional growth.
• Located in the vibrant heart of Darlinghurst, we are positioned just minutes from Kings Cross station, with direct, high-frequency bus connections from the east, and seamless links from Gadigal and Museum stations right to our doorstep.

Equal Opportunity

• We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone.
• As part of our commitment to reconciliation, we encourage Aboriginal and Torres Strait Islander peoples to apply and join us in delivering care that heals body, mind, spirit and community.
• At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees.
• As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.