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About the Role
This is a varied and rewarding role where you'll support franchise partners, oversee day-to-day office operations, and provide administrative support to senior leadership. You'll be the first point of contact for franchise partners, supporting operational enquiries, coordinating communications, and helping deliver an outstanding franchise experience. You'll manage the smooth running of the Support Office, liaise with suppliers, and provide light Executive Assistant support to the Managing Director.
Responsibilities
- Support franchise partners with operational enquiries and day-to-day administration.
- Coordinate member transfers, onboarding and franchise administration.
- Manage franchise communications and maintain support resources.
- Oversee the day-to-day running of the Support Office.
- Manage office suppliers, facilities and workplace operations.
- Provide diary, meeting and administrative support to the Managing Director.
- Continuously look for ways to improve processes and enhance the franchise experience.
Requirements
- Experience in office management, operations, customer service or franchise support.
- Ability to work with a wide range of stakeholders.
- Excellent organisational and communication skills.
- A proactive, solutions-focused approach.
- Strong attention to detail and the ability to manage multiple priorities.
- Experience with Microsoft Office and CRM/business systems.
- Occasional travel to franchise locations will be required.
Skills
- Office management
- Operations
- Customer service
- Franchise support
- Organisational skills
- Communication skills
- Problem-solving
- Attention to detail
- Microsoft Office
- CRM systems
- Business systems
Location
- Victoria, London
Work Type
- Hybrid
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- Circa £50k basic
Benefits
- Benefits package
About the Company
- A successful, growing business.
- Provides a collaborative and supportive environment.