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About the Role

The Manager, Technology Applications, is responsible for the operational management, governance, and continuous improvement of LOFT’s core enterprise applications. This role ensures that business critical systems are reliable, well-supported, cost-effective, and aligned with organizational priorities. The position focuses on steady state ownership and execution of the application portfolio, supporting the Director, Technology & Digital Enablement in the implementation of approved application strategies and roadmaps. The role partners closely with program and departmental subject-matter experts to ensure applications meet business needs, changes are delivered effectively, and risks are identified and managed. This role plays a key role in translating strategy into execution, strengthening day-to-day governance, and ensuring applications are sustainably managed over time.

Responsibilities

Lead the operational management and governance of the organization’s enterprise application portfolio, ensuring applications are effectively supported, documented, and aligned with business objectives.
Oversee the full application lifecycle, including maintenance, enhancements, optimization, and retirement, while ensuring compliance with established governance and approval processes.
Maintain accurate application inventories, ownership records, dependencies, risks, and support models to support operational excellence and decision-making.
Ensure the stability, availability, and performance of enterprise applications to meet organizational needs.
Act as the primary escalation point for critical application incidents, coordinating with internal teams, business stakeholders, and vendors to drive timely resolution and continuous improvement.
Manage day-to-day vendor relationships for applications, service reviews, software licensing, and contract renewals.
Monitor application-related costs, usage trends, and vendor performance, identifying opportunities for cost optimization, efficiency, and value realization.
Provide leadership, coaching, and development support to the Applications Team, fostering collaboration, knowledge sharing, and consistent service delivery.
Build strong partnerships with business leaders and stakeholders, communicating application performance, risks, priorities, and capacity considerations in a clear, business-focused manner.
Drive initiatives to improve application usability, adoption, supportability, and standardization across the organization.
Collaborate with subject matter experts to develop training strategies and leverage operational insights to inform future technology planning and investment decisions.
Perform other related duties as assigned.

Requirements

5+ years of experience in application management, enterprise systems, or IT operations, with a strong focus on supporting business-critical applications and service delivery.
Proven experience managing enterprise applications and collaborating with vendors and third-party providers to implement, upgrade, and maintain technology solutions.
Strong stakeholder management and communication skills, with the ability to effectively engage both technical and non-technical audiences.
Demonstrated ability to prioritize competing demands, exercise sound judgment, and deliver results in fast-paced, resource-constrained environments.
Recognized for operational leadership, execution excellence, and a continuous improvement mindset focused on enhancing processes and user experience.
Experience working in nonprofit, public sector, healthcare, or other regulated environments.
Exposure to enterprise platforms such as CRM, case management, ERP, HRIS, or fundraising systems.
Experience operating within evolving governance structures and environments undergoing process standardization and transformation.
Regular travel to LOFT sites is expected to build relationships and understand system use.
May be required to be on call as emergency contact after business hours.
A satisfactory vulnerable sector check (VSC) is also required.

Skills

Application Portfolio Management
Governance
Application Lifecycle Management
Vendor Management
Financial Management
Service Reliability
Stakeholder Management
Communication Skills
Operational Leadership
Continuous Improvement
User Enablement
IT Service Delivery
Application Management
Enterprise Systems
IT Operations
CRM
Case Management
ERP
HRIS
Fundraising Systems

Location

Toronto, ON

Work Type

Hybrid

Experience Level

5+ years of experience

Salary/Compensations

$89,865 - $111,659 Annually Prorated

Benefits

Medical
Dental
Vision
Life Insurance
Long-term Disability
Defined Benefits Pension Plan
24/7 Employee Assistance Program
E-learning program
Starting vacation time above minimum standard
Additional paid personal and paid sick days
Professional development budget
Corporate Gym membership rate with GoodLife Fitness
Access to Perkopolis, a comprehensive corporate discount program
Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion
Tuition reimbursement program
Maternity-leave and Parental leave top up program

About the Company

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complex issues such as mental and physical health challenges, substance use challenges, poverty and homelessness.
Serving 19,534 annually and providing 1,839 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind.
LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.
Technology is at the core of how LOFT delivers safe, reliable, and effective services.
Our Technology and Digital Enablement Team is dedicated to ensuring staff have the tools, systems, and support they need to make a difference in the lives of others.
Supporting technology across the organization, we provide a full range of services including IT service delivery, application management, infrastructure and network operations, cybersecurity, and digital initiatives.
We also provide governance and oversight to ensure systems are secure, reliable, and aligned with organizational priorities and risk management practices.
Through strong leadership and collaboration, we develop and deliver technology strategies, strengthen cybersecurity, and enhance enterprise applications and data practices.
Together, we enable innovation, support our teams, and help LOFT adapt, grow, and deliver exceptional care to the communities we serve.
LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change.
We value compassion, collaboration, and community delivered with dignity, innovation, and excellence.
LOFT’s vision is that together, we can all live successfully in our community.
Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity.
LOFT believes there are many ways to develop skills and build experience and expertise.
So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.

Equal Opportunity

LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve.
LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.
Requested accommodation will be provided in all parts of the application and hiring process by contacting hrteam@loftcs.org or (416) 979-1994.