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About the Role

Join Fairmont Royal York, a historic Toronto landmark undergoing a significant transformation for the zero-carbon century. Contribute to creating our next chapter by delivering unparalleled guest experiences and maintaining the highest standards of service in a supportive work environment.

Responsibilities

• Ensure smooth running of the banquet floor, leading Servers, bartenders, and porters.
• Attend daily management briefings.
• Execute meetings and events through thorough review of BEO details.
• Review room set-ups for accuracy.
• Plan and co-ordinate event details with kitchen, stewarding, and catering.
• Conduct pre & post function briefings and foster effective communication with staff.
• Ensure standards are adhered to through regular quality checks of colleague work.
• Direct staff in maintaining clean, tidy, and organized back of house service areas.
• Build & maintain communication channels with organizers before, during, and after all services to ensure all needs are exceeded.
• Coordinate on-site changes with kitchen and stewarding.
• Communicate with catering and all other departments regarding the outcome, opportunities & successes of all functions.
• Coach and counsel line staff during shifts.
• Participate in monthly communication meetings.
• Undertake staff performance reviews.
• Follow disciplinary process to maintain colleague accountability.
• Aid staff to excel in their positions.
• Ensure that billing of convention items is correct and posted in a timely manner.
• Follow established Billing Procedures.
• Liaise inter-departmentally to ensure that guest’s needs are prioritized.
• Maintain strong focus & constructive approach to achieving department goals with regards to Meeting Planner Scores, Colleague engagement, Revenue prioritization and Health & Safety.
• Conduct frequent inspections of Banquet facilities and equipment.

Requirements

• Fluency in English (written and verbal) required.
• Strong computer skills in Microsoft Suite required.
• Two years food and beverage management experience required.
• Must be legally eligible to work in Canada.
• The hotel is unable to assist candidates in obtaining Canadian work authorization.

Skills

• Hospitality Degree an asset.
• Previous experience in banquets in a luxury hotel is preferred.
• Experience in a unionized workplace preferred.

Location

• Toronto

Work Type

• Full-Time
• Permanent

Experience Level

• Two years food and beverage management experience

Education Level

• Post-Secondary Hospitality Degree

Salary/Compensations

• $60,690 - $70,000

Benefits

• Free Meals: Healthy meals on us every shift.
• Travel Discounts: Sweet deals at Accor hotels worldwide.
• Dry Cleaning: Free dry-cleaning for your work gear.
• Skill Up: Custom learning programs to boost your talents.
• Impact: Join our Health & Wellness, Sustainability, and DEI Committees.
• Level Up: Unlock new career heights with exciting growth paths.

About the Company

• For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto.
• Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication.
• Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told.
• Join us in creating our next chapter with your story.
• Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.
• Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.
• Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.
• As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

Equal Opportunity

• At Fairmont Royal York, we believe that the strength of our team lies in its diversity.
• We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual.
• As an Equal Opportunity Employer, we provide equal access to opportunities.
• We welcome applications from all qualified candidates.