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About the Role
Lead the ongoing success of a premium boutique Reformer Pilates studio in Shoreditch, establishing it as a leading destination, building a thriving community, and driving commercial performance. This role involves creating an inspiring culture, overseeing operational excellence, and managing all aspects of studio performance.
Responsibilities
- Lead the day-to-day operation of the studio, creating an exceptional experience for every member.
- Become the face of the business, building genuine relationships and fostering a welcoming, inclusive community.
- Create an environment where members feel recognised, supported and inspired.
- Develop local partnerships and community initiatives.
- Lead by example, setting the benchmark for professionalism, hospitality and energy.
- Take ownership of the studio's commercial performance, driving revenue, profitability and sustainable growth.
- Deliver membership acquisition, retention and utilisation targets.
- Oversee membership sales, renewals, retail performance and additional revenue opportunities.
- Monitor studio KPIs, identifying trends and implementing strategies to maximise performance.
- Collaborate with marketing on local campaigns, events and partnerships.
- Recruit, onboard and develop a high-performing team.
- Create a positive, accountable and engaging team culture.
- Conduct regular one-to-ones, performance reviews and development planning.
- Lead team meetings and ongoing training.
- Support coach development and ensure class delivery reflects premium standards.
- Oversee the seamless day-to-day running of the studio.
- Ensure the studio is maintained to impeccable standards of cleanliness, presentation and organisation.
- Manage staffing rotas, payroll considerations and operational scheduling.
- Ensure all operational procedures, compliance and health & safety requirements are met.
- Monitor stock levels, equipment maintenance and supplier relationships.
- Deliver a hospitality-led member journey across every touchpoint.
- Ensure every member receives a personalised and memorable experience.
- Proactively gather member feedback and implement improvements.
- Create initiatives that strengthen engagement, retention and community loyalty.
- Manage studio management systems (Mindbody), memberships, bookings and reporting.
- Produce regular operational and commercial reports for senior leadership.
- Ensure accurate member records and operational documentation are maintained.
- Support studio social media and local marketing initiatives.
Requirements
- Previous experience in a management position within boutique fitness, wellness, hospitality or another premium customer-focused business.
- Proven experience driving membership sales, retention and commercial performance.
- Strong leadership experience managing and developing customer-facing teams.
- Excellent understanding of operational management, staffing and studio performance.
- Experience working towards revenue and KPI targets.
- Outstanding communication and relationship-building skills.
- Flexible to work early mornings, evenings and weekends as required.
- Experience working within a boutique Pilates or fitness environment.
- Previous experience using Mindbody or similar studio management software.
- Understanding of Reformer Pilates or a genuine passion for the boutique fitness industry.
- Experience supporting local marketing, events and community engagement initiatives.
Skills
- Leadership
- Community building
- Commercial acumen
- Team development
- Operational management
- Customer service
- Sales
- Marketing collaboration
- Performance monitoring
- Relationship building
- Communication
Location
- Shoreditch
Work Type
- Full-time
Experience Level
- Management
Salary/Compensations
- £50,000 - £55,000
About the Company
- An internationally recognised boutique fitness concept continuing its expansion into the UK.