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About the Role

Join an Award-Winning Personal Injury Law Firm where the mission is to change lives, one client at a time. This role is crucial in administering and optimizing Salesforce and Litify to improve operational efficiency and drive exceptional results.

Responsibilities

• Administer Salesforce and Litify including users, profiles, roles, permission sets, security, and licensing.
• Configure and maintain Flows, validation rules, custom objects, page layouts, record types, reports, dashboards, and automation.
• Gather business requirements and translate them into scalable Salesforce solutions.
• Optimize legal workflows and improve operational efficiency using Salesforce best practices.
• Develop dashboards and KPIs that provide leadership with real-time business insights.
• Monitor system performance, troubleshoot issues, and resolve user support requests.
• Maintain data quality, governance, and security standards.
• Support Salesforce integrations with third-party applications.
• Coordinate system upgrades, releases, testing, and deployment activities.
• Create user documentation, SOPs, and training materials.
• Conduct end-user training and drive Salesforce adoption across departments.
• Recommend new Salesforce functionality that improves productivity and scalability.
• Collaborate with IT, Operations, and Leadership on strategic technology initiatives.

Requirements

• Minimum 5 years of hands-on Salesforce Administration experience.
• Current Salesforce Administrator Certification (ADM-201).
• Minimum 2 years administering Litify.
• Experience administering Sales Cloud.
• Advanced experience building Salesforce Flows and process automation.
• Strong knowledge of Roles, Profiles, Permission Sets, Sharing Rules, and Security Architecture.
• Experience creating executive dashboards and reports.
• Experience using Data Loader and Salesforce data management tools.
• Excellent analytical and problem-solving skills.
• Strong communication and stakeholder management skills.
• Ability to explain technical concepts to non-technical users.
• Ability to work onsite Monday-Friday (8:30 AM-5:30 PM) in New York City.
• Experience working in a Plaintiff Personal Injury law firm.
• Experience administering Litify in a legal environment.
• Salesforce Advanced Administrator Certification.
• Salesforce Platform App Builder Certification.
• Trailhead Superbadges.
• Experience supporting integrations using APIs.
• Working knowledge of Apex and SOQL.
• Experience with Metadata deployment tools.
• Experience participating in Salesforce implementations or migrations.
• Experience leading Salesforce enhancement projects.
• Applicants must be legally authorized to work in the United States at the time of hire and must be able to provide documentation establishing identity and employment eligibility as required by federal law.
• Employment is conditioned upon successful completion of all pre-employment requirements, including Form I-9 verification and supporting documentation as required by applicable law.

Skills

• Salesforce Administration
• Litify Administration
• Sales Cloud Administration
• Salesforce Flows
• Process Automation
• Roles
• Profiles
• Permission Sets
• Sharing Rules
• Security Architecture
• Executive Dashboards
• Reporting
• Data Loader
• Salesforce Data Management
• API Integrations
• Apex
• SOQL
• Metadata Deployment Tools

Location

• New York City

Work Type

• Onsite
• Full-time

Experience Level

• Minimum 5 years of hands-on Salesforce Administration experience
• Minimum 2 years administering Litify

Education Level

• Current Salesforce Administrator Certification (ADM-201)
• Salesforce Advanced Administrator Certification
• Salesforce Platform App Builder Certification
• Trailhead Superbadges

Salary/Compensations

• USD 103639 - USD 153164 - yearly

Benefits

• Medical, Dental & Vision Insurance
• Company-paid Life Insurance
• Short-Term Disability
• Long-Term Disability
• Supplemental Insurance Options
• 401(k) with Company Match
• Paid Time Off
• Employee Assistance Program (EAP)

About the Company

• At The Ward Law Group, our mission is simple: Changing Lives. One Client at a Time.
• Recognized as one of the Best Places to Work for consecutive years, we are committed to creating an environment where talented professionals can grow, innovate, and make a meaningful impact every day.
• We believe our people are our greatest asset. We foster a collaborative, fast-paced, and high-accountability culture where technology, innovation, and continuous improvement drive exceptional results for our clients.
• Every team member is empowered to solve complex business challenges, improve processes, and contribute to the continued growth and success of the firm.
• Our Core Values: Faith, Accountability, Leadership, Loyalty, Service.
• Headquartered in Miami Lakes, Florida, with offices in New York and Orlando, The Ward Law Group continues to expand nationally, creating exciting opportunities for professionals who are passionate about making a difference while helping shape the future of our organization.
• At The Ward Law Group, technology is a strategic advantage—not just a support function.

Equal Opportunity

• The Ward Law Group is an equal opportunity employer.