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Responsibilities

• Lead and manage the implementation of new services in collaboration with operational teams.
• Coordinate, distribute, and maintain Standard Operational Procedures (SOPs) with Sales, Operations, and Finance.
• Develop relationships and penetrate organizational structures beyond main points of contact.
• Ensure Crane Worldwide offices understand and execute SOPs.
• Maintain rates and assess yields monthly.
• Monitor accounts for timely payments and assist with collections.
• Set up internal reports to monitor performance against critical milestones.
• Immediately communicate issues or exceptions to Operations.
• Enter meeting notes, action items, complaints, and compliments into CRM and distribute globally.
• Assign corrective actions to issues/complaints and follow up on effectiveness.
• Manage and lead business reviews with a quarterly review cycle minimum.
• Engage Sales and Operations in client meetings, presentations, and business reviews.
• Travel within the region to visit accounts and offices to review procedures and maintain customer information.
• Update the status of business opportunities.
• Continuously focus on penetrating other business areas for additional support and opportunities.
• Ensure adherence to all company policies and regulatory requirements.
• Understand account business strategy, objectives, risks, and constraints to provide solutions.
• Continuously pursue and implement efficiency and cost reduction measures.
• Provide accounts with market updates and educational support.
• Identify growth opportunities and develop strategies to secure them with internal resources.
• Create a business development plan with short- and long-term objectives, initiatives, and quantified value-added contributions.
• Perform other duties as assigned.

Requirements

• Minimum two years’ experience in the industry or a related service industry.
• Minimum one-year operational experience in the service(s) the account utilizes.
• Good analytical and program management skills.
• Ability to define, develop, and document business processes and procedures.
• Professional certification may be required in some areas.

Skills

• Excellent organizational skills
• Strong English written and verbal communication skills
• Ability to communicate effectively with overseas customers and internal teams
• Strong computer skills including Microsoft Office suite
• Detail oriented
• Able to multitask and meet deadlines
• Self-motivated
• Able to work in a team and independently
• Strong customer service skills
• Strong problem-solving skills
• Strong interpersonal skills
• Internal/external sales skills
• Troubleshooting skills
• Problem resolution skills
• Leads by example
• Sense of urgency
• Creative
• Responds easily to changing demands