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About the Role
The Regional Account Manager - Energy will be responsible for the successful strategic development of a client or a group of clients. This role requires managing complex internal and external networks, influencing decision-makers, and reacting quickly to changing needs. Key duties include business retention and development, encompassing both tactical and strategic responsibilities.
Responsibilities
- Manage the overall business relationship as a client-facing role.
- Perform account mapping and business unit breakdown to align regional/global teams.
- Conduct and prepare for Quarterly Business Reviews (QBRs).
- Ensure Crane Worldwide offices servicing the account understand and execute Standard Operating Procedures (SOPs).
- Create, monitor, and distribute reports.
- Manage and be accountable for performance.
- Conduct market analysis and maintain industry awareness.
- Drive collaborative internal efforts by sharing best practices in client reviews, value-add programs, tender management, strategic business plans, process improvements, and technology solutions.
- Analyze impact and coverage to identify service or opportunity gaps.
- Penetrate organizational structures and develop relationships beyond main points of contact.
- Maintain rates and assess yields monthly.
- Monitor accounts for timely payments and assist with collections on past due invoices.
- Enter all meeting notes, action items, complaints, and compliments into the CRM and distribute them to the appropriate people in the global network.
- Travel within the region to visit accounts, account sites, and Crane Worldwide offices to review procedures and maintain customer information/satisfaction.
- Ensure adherence to all company policies and regulatory requirements.
- Identify growth opportunities and develop strategies to secure them with appropriate internal resources.
- Create a business development plan with short- and long-term business objectives, initiatives, and quantified value-added contributions.
- Perform other duties as assigned.
Requirements
- Must have a valid driver’s license and safe driving record.
- Experience with CRM systems.
Skills
- Excellent Organizational Skills
- Excellent written and verbal skills
- Excellent presentation and interpersonal skills
- Thorough knowledge of transportation industry logistics and freight forwarding
- Thorough knowledge of successful sales techniques
- Strong computer skills including Microsoft Office suite
- Detail oriented
- Able to multitask and meet deadlines
- Self-motivated
- Able to work in a team and independently
- Good analytical and program management skills
- Ability to define, develop and document business processes and procedures
- Strong customer service skills
- Strong problem-solving skills
- Strong interpersonal skills
- Internal/external sales skills
- Troubleshooting skills
- Problem resolution skills
- Leads by example
- Sense of urgency
- Creative
- Responds easily to changing demands
- Talking, hearing and using hands to operate computer equipment
- Close vision and the ability to adjust focus
Location
- Global
Work Type
- Full-time
Experience Level
- 3-5 years successful sales or account management or operations experience in freight forwarding, logistics and or transportation industry
Education Level
- College degree preferred
- Professional certification may be required in some areas
About the Company
- Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.
- As a full-service global freight forwarder and contract logistics provider, we help our clients manage the warehouse and transportation needs of their supply chain so they can focus on their business.