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About the Role
The Operations Coordinator position is responsible for quoting, routing, rating, monitoring, and coordinating international shipments (air/ocean import/export) from pick-up through to delivery.
Responsibilities
- Deals directly with clients, customs, and agents to ensure the quickest and best movement of cargo.
- Prepares documents necessary for export, import, and customs clearance processes.
- Tracks and traces cargo to ensure proper movement and delivery.
- Ensures accurate invoicing and job costing by populating TMF with correct billing and cost information.
- Communicates with customers regarding freight disposition, including tracking, tracing, routing, dispatching, and rate quotations.
- Communicates and corresponds with other Company branches and agents to ensure customer satisfaction and excellent service execution.
- Identifies the most profitable shipment mode while meeting customer freight movement requirements.
- Adheres to KPIs including DNI, LNR, Cost Accuracy, and ROTP.
- Ensures compliance with company standards.
- Performs other duties as assigned.
Requirements
- Must possess strong working knowledge of all rules, regulations, governance, and documentation preparations for Imports and Exports.
- Must have strong verbal and written communication skills.
- Ability to work in a fast-paced environment.
- Strong organizational skills are required due to the high volume and demands of the position.
- Strong knowledge of Microsoft Word and Excel.
- Ability to talk, hear, and use hands to operate a computer keyboard, mouse, and other computer components.
- Ability to sit for extended periods of time.
- Ability to walk within the warehouse and inspect freight.
Skills
- Freight operations
- Logistics
- Import/Export documentation
- Customs clearance
- Cargo tracking and tracing
- Rate quotation
- Customer communication
- Microsoft Word
- Microsoft Excel
- Organizational skills
Location
- Global
Work Type
- Full-time
Experience Level
- 2-5 years
About the Company
- Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries.
- We provide individual services that address our clients' logistics challenges.