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About the Role

The Operations Coordinator position is responsible for quoting, routing, rating, monitoring, and coordinating international shipments (air/ocean import/export) from pick-up through to delivery.

Responsibilities

• Deals directly with clients, customs, and agents to ensure the quickest and best movement of cargo.
• Prepares documents necessary for export, import, and customs clearance processes.
• Tracks and traces cargo to ensure proper movement and delivery.
• Ensures accurate invoicing and job costing by populating TMF with correct billing and cost information.
• Communicates with customers regarding freight disposition, including tracking, tracing, routing, dispatching, and rate quotations.
• Communicates and corresponds with other Company branches and agents for customer satisfaction and excellent service execution.
• Seeks the most profitable mode of shipment while meeting customer requirements.
• Adheres to KPIs including DNI, LNR, Cost accuracy, and ROTP.
• Ensures compliance with company standards.
• Performs other duties as assigned.

Requirements

• 2 years of experience in freight operations, logistics, or a related field.
• Strong working knowledge of all rules, regulations, governance, and documentation preparations for Imports and Exports.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment.
• Strong organizational skills required due to high volume and demands.
• Strong knowledge of Microsoft Word and Excel.
• Ability to talk, hear, and use hands to operate a computer keyboard, mouse, and other computer components.
• Ability to sit for extended periods.
• Ability to walk within the warehouse and inspect freight.

Skills

• Freight operations
• Logistics
• International shipping (air/ocean import/export)
• Quoting
• Routing
• Rating
• Shipment monitoring
• Shipment coordination
• Client communication
• Customs clearance
• Agent communication
• Document preparation
• Cargo tracking and tracing
• Billing
• Costing
• Microsoft Word
• Microsoft Excel

Location

• Worldwide

Work Type

• Full-time

Experience Level

• 2 years

About the Company

• Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries.
• We provide individual services that address our client's logistics challenges.