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About the Role

This senior leadership role is responsible for defining and executing the global strategy for tuning, optimizing, and modernizing financial crime detection systems, including Transaction Monitoring (TM) rulebooks, Customer Risk Rating (CRR) models, and Fraud detection models. The role is critical to drive the transition from legacy, rules-heavy and manually intensive controls to a risk-based, intelligence-led, and AI-enabled operating model.

Responsibilities

Define and execute a global analytics optimization strategy across TM, CRR, and Fraud systems aligned to regulatory expectations and enterprise risk appetite.
Act as a senior analytics SME for the Financial Crime Modernization Program, embedding analytics strategy into platform, data, and operating model decisions.
Translate regulatory findings, audit issues, and risk assessments into clear optimization roadmaps and execution priorities.
Lead the ongoing optimization of global TM rulebooks across business lines, geographies, and customer segments.
Reduce false positives while maintaining or strengthening risk coverage through segmentation, threshold tuning, scenario rationalization, and advanced analytics.
Establish a sustainable TM optimization operating model, including periodic reviews, challenger approaches, and performance monitoring.
Own the strategic direction for CRR and Fraud model tuning and enhancement, ensuring models are predictive, explainable, and effectively consumed by downstream controls.
Lead recalibration initiatives in response to regulatory feedback, data changes, and business evolution.
Ensure alignment between CRR, Fraud, and TM to deliver a cohesive, risk-based control ecosystem.
Define and execute the transition strategy from rules-based detection to AI and machine-learning-driven approaches.
Partner with FCC Technology, Data, and vendors to design, test, and deploy ML and hybrid detection models.
Establish model lifecycle governance covering performance monitoring, explainability, documentation, and audit readiness, with a robust controls process.
Ensure all optimization activities are fully defensible, supported by robust documentation, validation, and change control.
Act as a senior point of engagement for audit and regulatory reviews, clearly articulating optimization rationale and outcomes.
Embed analytics governance into BAU to prevent post-remediation control degradation.
Partner across Compliance, Operations, Technology, Data, and vendors to execute optimization at scale.
Influence senior stakeholders across a global, matrixed organization.
Provide thought leadership to executive forums on analytics strategy and transformation progress.

Requirements

8+ years of experience in Financial Crime Analytics, AML, Fraud, or Compliance Technology.
Deep expertise in TM, CRR, and Fraud analytics optimization and remediation.
Proven experience leading enterprise-scale analytics or FCC transformation initiatives.
Strong understanding of AI/ML applications and regulatory expectations for model governance.
Demonstrated ability to lead through influence in complex, global environments.

Skills

Financial Crime Analytics
AML
Fraud
Compliance Technology
Transaction Monitoring (TM) rulebooks
Customer Risk Rating (CRR) models
Fraud detection models
Analytics optimization
AI/Machine Learning

Location

CAN, Ontario, Toronto, 200 Bloor Street East

Work Type

Hybrid

Experience Level

Senior leadership
8+ years

Salary/Compensations

$145,130.00 CAD - $195,130.00 CAD
$128,550 - $222,820 USD

Benefits

Opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage.
Adoption/surrogacy and wellness benefits.
Employee/family assistance plans.
Retirement savings plans (including pension and a global share ownership plan with employer matching contributions).
Financial education and counseling resources.
Holidays, vacation, personal, and sick days.
Full range of statutory leaves of absence.

About the Company

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.

Equal Opportunity

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.