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About the Role

The Systems Architect - Salesforce will help to shape and evolve Fanshawe College's strategic Customer Relationship Management (CRM) ecosystem, leveraging Salesforce Education Cloud, Salesforce Sales Cloud, MuleSoft, and related technologies to support student recruitment, engagement, and success while contributing to the College's long-term digital transformation and enrolment objectives. This position provides technical leadership for enterprise CRM and Digital Relationship Management (DRM) initiatives that directly support Fanshawe College's Strategic Enrolment Mandate.

Responsibilities

Leads the analysis, design, implementation, documentation, and continuous improvement of enterprise CRM and student engagement solutions
Serves as the technical lead for Salesforce Education Cloud, Salesforce Sales Cloud, MuleSoft, and related platforms supporting recruitment, admissions, conversion, communications, and student engagement
Designs and maintains enterprise solution architectures that support secure, scalable, and integrated business processes across the College
Architects, develops, and supports integrations between CRM, ERP, student information systems, marketing automation platforms, and third-party applications
Provides project leadership for complex enterprise initiatives, including project planning, requirements gathering, solution design, testing, implementation, and stakeholder engagement
Analyzes business requirements and translates them into sustainable technical solutions that align with institutional goals
Collaborates with College stakeholders to identify opportunities for process optimization, automation, and service enhancement
Oversees platform administration activities, including security configuration, release management, upgrades, testing, monitoring, and production deployments
Ensures data quality, system reliability, security, governance, and compliance across the CRM ecosystem
Provides technical guidance, mentorship, and knowledge transfer to Programmer/Analysts, technical staff, and business stakeholders
Evaluates emerging technologies, platform capabilities, and vendor solutions to support strategic priorities and continuous innovation
Develops and maintains technical documentation, architectural standards, system specifications, and best practices
Performs other related duties as assigned

Requirements

Three year diploma/degree in Computer Programming, Computer Science, Information Technology, Software Engineering, or a related field
Minimum eight (8) years of progressive information systems experience with at least three (3) years of project management, systems analysis, systems design, and software development experience
An equivalent combination of education and experience may be considered
Experience designing, implementing, supporting, and optimizing enterprise CRM platforms and integrated business solutions
Experience with Salesforce Education Cloud, Salesforce Sales Cloud, Salesforce administration, configuration, and solution development
Experience with enterprise integration technologies, APIs, middleware solutions, and MuleSoft preferred
Experience implementing and supporting enterprise resource planning (ERP) and student information systems preferred
Experience supporting recruitment, admissions, enrolment management, marketing automation, student engagement, or related business processes is considered an asset
Experience with Ellucian Colleague, Workday, or other higher education technology platforms is considered an asset
Strong understanding of enterprise architecture, systems integration, data management, platform administration, and solution design principles
Demonstrated ability to lead complex projects involving multiple stakeholders, vendors, and technical teams
Strong analytical, troubleshooting, problem-solving, and decision-making skills
Demonstrated ability to gather, document, and translate business requirements into effective technical solutions
Excellent verbal, written, presentation, and stakeholder engagement skills
Demonstrated ability to work independently and collaboratively within a team environment
Salesforce certifications such as Administrator, Advanced Administrator, Platform App Builder, Platform Developer, Application Architect, System Architect, or related credentials are considered assets
Successful candidates will be required to perform work within Ontario and must be available to work on campus, as required.

Skills

Salesforce Education Cloud
Salesforce Sales Cloud
MuleSoft
Enterprise CRM
Digital Relationship Management (DRM)
API
Middleware solutions
Enterprise resource planning (ERP)
Student information systems
Marketing automation
Ellucian Colleague
Workday
Enterprise architecture
Systems integration
Data management
Platform administration
Solution design

Location

London, ON

Work Type

Hybrid
Full time
Fixed term

Experience Level

Minimum eight (8) years of progressive information systems experience
At least three (3) years of project management, systems analysis, systems design, and software development experience

Education Level

Three year diploma/degree in Computer Programming, Computer Science, Information Technology, Software Engineering, or a related field

Salary/Compensations

$47.13 Hourly
$47.13 - $54.48 per hour

Benefits

Comprehensive Pension & Benefits
Defined-benefit pension plan (through the CAAT Pension Plan)
Dental, disability, travel insurance and extended health coverage
Paid time off
Scheduled holiday closure
Tuition & Professional Development
Eligible employees can take select Fanshawe courses at a reduced cost

About the Company

Fanshawe College thrives because of its people. We foster a culture of excellence and see opportunities to turn potential into impact. Leading with empathy, belonging, unity, learning and courage, we guide the learning journey of our students, ensuring they are ready for work and life, today and tomorrow.
Fanshawe College is committed to the principles of hybrid work and may offer this option to employees whose work can be performed in an alternate location, without adverse impact to the operations of the College, inclusive of our Student and Staff experience.
Information Systems Services (ISS) enables the technology, applications, integrations, and data solutions that support the College's academic, administrative, and operational objectives.
Fanshawe College uses Workday to manage recruitment and hiring processes.
Fanshawe College would like to acknowledge and honour the Anishinaabe, Lotinuhsyuní and Lenape people of southwestern Ontario as the traditional owners and custodians of the lands and waterways where Fanshawe College is located.

Equal Opportunity

Fanshawe College is an equal opportunity employer. We are committed to equity, value diversity, and welcome applicants from diverse backgrounds.
Fanshawe College provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, the hiring manager and the recruiter leading the recruitment will work with the applicant to meet the job applicant’s accommodation needs. Accommodation requests per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act can be emailed to: askhr@fanshawec.ca