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About the Role

Atlassian is seeking a Solution Sales Executive for Jira Service Management (JSM) to serve as a subject matter expert in ITSM and ESM, drive new sales motions, and collaborate with the sales team to identify opportunities and develop tailored solutions. This role focuses on advancing Atlassian’s solution sales goals while providing exceptional customer engagement and demonstrating product value to drive revenue growth within the SMB market.

Responsibilities

Serve as a subject matter expert in IT Service Management (ITSM) and Enterprise Service Management (ESM).
Drive new sales motions and co-selling initiatives.
Collaborate closely with the sales team to identify opportunities and develop tailored Atlassian solutions.
Help advance Atlassian’s solution sales goals while working with a globally distributed team.
Provide exceptional customer engagement ensuring a positive and personalized customer experience.
Demonstrate the value of Atlassian products and services by identifying opportunities to upsell and cross-sell to drive revenue growth and maximize customer value within SMB.
Assist customers with building a compelling business case to demonstrate the value and ROI of Atlassian products and services.
Capture customer insights such as trends and pain points to help optimize product and marketing strategies and improve customer satisfaction.

Requirements

+3 years of experience in a business-to-business sales environment growing SMB or enterprise accounts.
Proven track record of meeting or exceeding performance targets.
Experience managing a high volume of leads and opportunities of various sources and sizes through different channels (chat, phone, zoom & email).
You have a do-it-right mentality with a customer-centric mindset.

Work Type

Office
Home
Combination of office and home

Benefits

Health and wellbeing resources
Paid volunteer days

About the Company

Atlassian is motivated by a common goal: to unleash the potential of every team.
Our software products help teams all over the planet and our solutions are designed for all types of work.
Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success.

Equal Opportunity

We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
All your information will be kept confidential according to EEO guidelines.
We can support with accommodations or adjustments at any stage of the recruitment process.
Identity verification (which may include use of biometric data) is a condition of employment with Atlassian for employment fraud purposes.