Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Property Manager plays a central role in how the community operates, feels, and performs. They bring together resident service, site operations, people leadership, and financial accountability to create a community that is thoughtfully managed and aligned with Tricon’s standards. This role supports a portfolio of purpose-built rental communities in some of downtown Toronto’s most connected neighbourhoods.

Responsibilities

Establish clear service expectations across resident, visitor, and contractor interactions, and coach team members to anticipate needs, personalize service, and resolve issues thoughtfully.
Lead the team in responding to resident inquiries, feedback, complaints, and concerns with professionalism, empathy, urgency, and accountability.
Foster a welcoming and connected community through thoughtful resident communication, programming, and events that align with the community’s brand and resident expectations.
Partner cross-functionally with internal teams to identify and resolve friction points across the resident journey.
Oversee day-to-day property operations and align the team around Tricon policies, procedures, service standards, and operational priorities.
Partner with the Maintenance Manager and other site leaders to ensure repairs, maintenance, preventative programs, inspections, and suite turnover activities are completed efficiently, safely, and with minimal disruption to residents.
Apply working knowledge of relevant legislation, including the Ontario Residential Tenancies Act, Landlord and Tenant Board, Human Rights Code, Labour Relations Act, Fire Code, and Occupational Health and Safety Act, to support compliant and respectful operations.
Authorize work and purchase orders within approved limits, ensure trades and service providers meet health and safety expectations, and address hazardous conditions or infractions promptly.
Collaborate with Leasing and Revenue partners to support renewal performance, resident retention, and overall community stability.
Lead, coach, motivate, and develop site team members through regular feedback, performance management, development planning, and timely follow-through.
Build a culture of accountability, recognition, collaboration, and continuous improvement.
Lead recruitment, onboarding, training, and ongoing development of site staff to ensure the team is engaged, capable, and aligned to the needs of the community.
Maintain effective relationships with internal partners and industry peers to support best practice sharing and community performance.
Prepare annual operating budgets and monthly operating forecasts for each property, with accountability for delivering financial results and KPIs against annual targets.
Review monthly operating statements, prepare variance reports, complete required reporting, and ensure invoice approvals are accurate, timely, and appropriately documented.
Review vacancy and availability reports, maintain an effective rent collection process, ensure legal processes are followed, and confirm rent rolls are accurate prior to monthly rent posting.

Requirements

Service-oriented leadership style with professionalism, integrity, diplomacy, discretion, and confidentiality.
Sound judgment, problem-solving, conflict resolution, and relationship management skills.
Proactive, accountable, flexible, and adaptable in a fast-paced environment.
Effective written and verbal communication skills, with a clear and collaborative communication style.
Minimum 5+ years of related property management experience, including team leadership responsibilities and experience leading 5+ direct reports.
Experience managing resident-facing operations and balancing service, operational, and financial priorities.
Working knowledge of building systems and the ability to partner effectively with trades and service providers.
Proven ability to achieve results and influence across all levels of the organization.
Proficiency with Microsoft Office.

Skills

Team leadership
Resident service
Site operations
Financial accountability
Property management
Building systems
Microsoft Office

Location

Toronto

Work Type

Full-time

Experience Level

5+ years of related property management experience
Team leadership responsibilities
Experience leading 5+ direct reports

Education Level

University or college degree with a major in real estate or a related field (Preferred)

Salary/Compensations

$84,060.00 - $134,060.00

Benefits

Attractive benefits and wellness package
Incentive opportunity of 15%

About the Company

Founded in 1988, and headquartered in Toronto, Tricon is one of North America’s preeminent rental housing providers.
Tricon was one of the first movers to enter Toronto’s purpose-built rental apartment sector with scale in 1988 and is developing the highest quality multi-family portfolio in North America’s fastest growing city.
Tricon is the leader and most active developer in the marketplace with a 6,000+ pipeline of new units.
At Tricon, we are reimagining rental living – Tricon properties are concentrated in prime downtown Toronto locations, and are defined by design excellence, signature resort-quality amenities, exceptional customer service, and lifestyle programming that fosters connections and builds community.

Equal Opportunity

At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.
We pride ourselves in providing a fair and equitable hiring process and will gladly review accommodations requests at any point in our selection process. If you require an accommodation, please contact our Human Resources department at AccessibilityHR@triconhomes.com. Please include your name and position that you will be applying for in the subject line and someone from our team will reach out to assist.