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About the Role

Engage with Spanish- and English-speaking customers to promote products and services, resolve inquiries, and build lasting relationships. This role is for a motivated and customer-focused Spanish Bilingual Sales Representative.

Responsibilities

• Conduct inbound and outbound sales calls in Spanish and English.
• Identify customer needs and recommend appropriate products or services.
• Build rapport and trust with clients to drive customer loyalty and repeat business.
• Upsell and cross-sell offerings based on customer profiles and preferences.
• Maintain accurate records of customer interactions and sales activities.
• Collaborate with internal teams to ensure seamless customer experiences.
• Meet or exceed individual and team sales targets.
• Stay informed on product updates, promotions, and industry trends.
• Handle customer inquiries and resolve issues with professionalism and empathy.

Requirements

• Fluent in Spanish and English (spoken and written).
• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Proven ability to meet sales goals and deliver excellent customer service.
• Comfortable using CRM systems and sales tools.
• Ability to multitask and manage time effectively.
• Self-motivated with a positive attitude and team spirit.
• Familiarity with Microsoft Office Suite and Windows-based systems.
• Experience working with diverse customer bases.
• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
• Must be willing to submit to drug screening.

Skills

• Sales
• Customer Service
• Communication
• Interpersonal Skills
• CRM Systems
• Sales Tools
• Multitasking
• Time Management
• Microsoft Office Suite
• Windows-based systems

Location

• All MCI Locations

Work Type

• Onsite
• Full-time

Experience Level

• 1+ year of experience in sales, customer service, or call center environments.

Education Level

• High school diploma or equivalent

Salary/Compensations

• Starting compensation is based on experience

Benefits

• Paid Time Off
• Paid holidays
• Supplemental health coverage through Blue Cross
• Life Insurance
• Accident and critical illness insurance
• Career Growth opportunities
• Paid Training
• Fun, Engaging Work Environment
• Casual Dress Code

About the Company

• MCI is one of the fastest-growing tech-enabled business services companies in the USA.
• We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries.
• Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies.
• At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
• MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.
• MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs.
• In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA.
• MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
• MCI is the holding company for a diverse lineup of tech-enabled business services operating companies.
• MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios.
• MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

Equal Opportunity

• At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community.
• All aspects of employment at MCI are based solely on a person's merit and qualifications.
• MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect.
• All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.
• MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
• MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.
• MCI will not tolerate discrimination or harassment based on any of these characteristics.
• We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline.
• In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.