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About the Role

LiveRamp is the data collaboration platform of choice for the world’s most innovative companies, leading in consumer privacy, data ethics, and foundational identity. We are setting the new standard for building a connected customer view with unmatched clarity and context while protecting brand and consumer trust. We offer flexibility to collaborate wherever data lives to support a wide range of data collaboration use cases.

Responsibilities

Build and nurture executive-level customer relationships with strategic Brand customers and manage a client portfolio end-to-end.
Champion customer-centricity and collaborate across internal teams to improve the customer journey.
Partner with cross-functional teams to evolve tools, processes, and strategy for customer engagement and segmentation.
Continuously improve customer health, ensuring customers adopt LiveRamp products and solutions.
Coach and mentor CSMs of the Brands Customer Success team, sharing best practices.
Identify and lead cross-functional initiatives to improve the customer experience.
Address challenging customer requests and engage in issue resolution.
Clearly communicate progress of initiatives to internal and external stakeholders.
Lead renewal strategy and forecasting, including contract negotiation and paperwork.
Ensure customers realize value and adoption, coaching teams to become trusted advisors.

Requirements

Enterprise B2B SAAS CSM experience, with emphasis on Media Buying & Measurement and Collaboration or Identity.
Minimum of 5 years as CSM/Account Director, or 8+ years customer facing with 2 in CS.
History of growth in seniority of roles or size of accounts preferred.
Experience with accounts $2M+ in ARR, or negotiation and project management skills.
Experience managing 3-5 highly strategic accounts or 20+ $500k+ accounts.
Familiarity with LiveRamp and its role in the ecosystem.
Familiarity with Clean Room solutions, Measurement and/or Collaboration use cases.
Familiarity with Salesforce or other CRM Software.
Experience drafting and delivering QBRs and executive summaries.
Experience managing renewals and partnering with Sales on upsells/cross-sells.

Skills

Leadership capabilities
Ability to steer internal stakeholders towards a common objective
Motivating and project managing internal stakeholders
Organizational capabilities
Ability to plan ahead
Ability to anticipate multiple outcomes and plan for each scenario
Resourcefulness
Ability to source/obtain information
Ability to navigate disparate internal and external resources
Tact and presence
Ability to prepare for C-level conversations
Ability to craft & present summary of value delivered
Strategic insight
Understanding of clients’ business goals and objectives
Ability to identify opportunities for upselling and cross-selling
Strong Relationship & Empathy
Ability to digest how product/process change might impact customer’s business
Ability to communicate why change is disruptive and empathize with customer

Experience Level

Minimum of 5 years as CSM/Account Director
8+ years customer facing with 2 in CS

Salary/Compensations

$112,000 to $155,000

Benefits

Work with talented, collaborative, and friendly people.
In-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.
Flexible paid time off, paid holidays, options for working from home, and paid parental leave.
Comprehensive benefits package: medical, dental, vision, life and disability, an employee assistance program, voluntary benefits, and perks programs.
401K matching plan—1:1 match up to 6% of salary.

About the Company

LiveRamp is the data collaboration platform of choice for the world’s most innovative companies.
A groundbreaking leader in consumer privacy, data ethics, and foundational identity.
Setting the new standard for building a connected customer view with unmatched clarity and context while protecting brand and consumer trust.
Offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases—within organizations, between brands, and across its premier global network of top-quality partners.
Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements.
LiveRamp’s mission is to connect data in ways that matter, and doing so starts with our people.
Inspired teams enlist people from a blend of backgrounds and experiences.
Individuals do their best when they not only bring their full selves to work but feel like they truly belong.
Connecting LiveRampers to new ideas and one another is one of our guiding principles—one that informs how we hire, train, and grow our global team across nine countries and four continents.
Click here to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp.

Equal Opportunity

LiveRamp is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status.
Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance.
We use automated decision systems (ADS) as part of our recruitment and hiring process. If you require an accommodation or believe that the use of an ADS may create a barrier to your application or participation in the hiring process due to a disability or other protected characteristic, please let us know. We are committed to providing reasonable accommodations and ensuring an equitable hiring experience for all candidates.
California residents: Please see our California Personnel Privacy Policy for more information regarding how we collect, use, and disclose the personal information you provide during the job application process.
To all recruitment agencies: LiveRamp does not accept agency resumes. Please do not forward resumes to our jobs alias, LiveRamp employees or any other company location. LiveRamp is not responsible for any fees related to unsolicited resumes.