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About the Role

The HR/Operations Manager is a key member of JCYC’s Executive Admin Team, responsible for leading and managing human resources, facilities, and administrative operations. This position ensures that JCYC’s internal systems, workplace environment, and operational infrastructure support the organization's mission, programs, and continued growth. The role oversees human resources, facilities, administrative processes, workplace safety, technology coordination, insurance, and organizational support services, reporting directly to the Executive Director and supervising the Human Resources Coordinator.

Responsibilities

Supervise the HR Coordinator and provide day-to-day guidance and support in the administration of human resources functions.
Partner with the HR Coordinator and external HR consultant to coordinate and support key human resources activities, including benefits administration, recruitment and onboarding, employee separations, personnel records, workers' compensation, performance management processes, and implementation of HR policies and procedures.
Help ensure HR practices and processes are maintained in compliance with applicable federal, state, and local employment laws and organizational policies, in collaboration with the external HR consultant.
Serve as a resource to managers on routine HR policies and procedures, consulting with the external HR consultant on complex employee relations, performance management, and employment law matters.
Oversee administration of the organization's 403(b) retirement plan and coordinates with plan providers and internal staff as needed.
Oversee facilities operations across four JCYC’s locations, ensuring safe, functional, and welcoming work environments for employees and program participants.
Manage facility maintenance, workplace safety practices, ergonomic practices, and compliance with applicable safety standards, including CAL/OSHA requirements.
Coordinate with property management at the three leased sites, vendors, contractors, and service providers to address facility needs and maintain efficient operations.
Manages agency insurance requirements and coordinates with insurance brokers and providers as needed.
Support internal communications and administrative practices that promote collaboration, efficiency, and organizational effectiveness.
Serve as a liaison between JCYC staff and external technology support providers, ensuring staff have the tools and resources needed to perform their work effectively.
Participate in agency initiatives, advocacy efforts, and special projects that advance JCYC’s mission.
Perform other duties as assigned.

Requirements

Bachelor’s Degree from an accredited university
Minimum of five years of progressive experience managing human resources, operations, facilities, and administrative functions within nonprofit organizations.
Experience directly supervising staff, including providing guidance, performance feedback, and professional development support.
Understanding of the need for a high degree of confidentiality in matters.
Hands-on experience managing facilities operations, workplace safety, vendor relationships, insurance requirements, technology support, and administrative systems.
Strategic planner with proven ability to assess organizational needs and to work hands-on to develop, implement, monitor and evaluate internal systems to increase organizational capacity.
Strong organizational skills, attention to detail, and the ability to develop practical solutions to a range of operational challenges.
High level of comfort and experience working with technology (e.g. HRIS), with expertise in Excel and database management.
Proven ability to manage multiple projects, staff and priorities simultaneously.
Ability to collaborate well with staff at all levels of an organization along with external partners and vendors.
Excellent oral and written communication skills, with the ability to communicate clearly and effectively with staff at all levels of an organization.
Passion for JCYC’s mission and program work.
Experience in employment law, compensation, organizational planning, organization development, employee relations, safety, training, and preventive employee relations, preferred.

Skills

Human Resources
Operations Management
Facilities Management
Administrative Operations
Benefits Administration
Recruitment
Onboarding
Employee Relations
Performance Management
HR Policies and Procedures
Compliance
Workers' Compensation
403(b) Retirement Plan Administration
Workplace Safety
Ergonomics
Vendor Management
Insurance Management
Internal Communications
Technology Support Coordination
Project Management
Excel
Database Management
Strategic Planning
Organizational Development
Collaboration
Communication

Location

2012 PINE STREET, SAN FRANCISCO, CA 94115

Work Type

Hybrid
Full-time

Experience Level

Minimum of five years of progressive experience managing human resources, operations, facilities, and administrative functions within nonprofit organizations.
Experience directly supervising staff

Education Level

Bachelor’s Degree

Salary/Compensations

$90,000-$100,000 PER YEAR DOE

Benefits

100% coverage of premium medical, dental, vision and life insurance plans
403b retirement plan with an employer match
Employer-funded Health Reimbursement Account (HRA)
Subsidy for dependent medical care
Discounted childcare
Full medical, dental, and vision insurance is provided for employees, with partial contributions toward dependent coverage for those working 30 hours or more per week
14 days of paid vacation
13 days paid sick time
15 paid holidays/year
Employee assistance program
Commuter benefits program
Flexible Spending Accounts for healthcare and dependent care costs
Voluntary disability, life, and accidental death and dismemberment insurance
Discounts to JCYC programs for employee’s family members
LegalShield and IDShield

About the Company

JCYC is one of San Francisco’s most successful child and youth development organizations, annually serving over 7,000 children and youth of all racial and socio-economic backgrounds.
The organization provides services which focus on early childhood development, college access, youth development and youth workforce services.
The organization is guided by diversity, equity and inclusion principals of Representation, Inclusion and Belonging, Employee Growth, Learning Environment, and Intentional Commitment to Participants.
JCYC prioritizes the health and well-being of employees with a generous benefits package.

Equal Opportunity

JCYC is an equal opportunity employer and strongly encourages applications from all qualified individuals.
We value the unique experiences, strengths, and perspectives that applicants will bring to this position and encourage.
We look at each applicant’s full experience, consider each applicant and encourage people from all backgrounds and experiences to apply.