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About the Role

We are seeking a skilled and motivated Field Service Engineering Supervisor for iWarehouse who brings both technical expertise and strong leadership capabilities. In this position, you will oversee and support a team of field service engineers, providing guidance, technical direction, and mentorship to ensure the effective delivery of iWarehouse products and services. You will collaborate closely with cross-functional teams to drive continuous improvement, uphold quality standards, and achieve organizational objectives. We value innovation, collaboration, and integrity—and we welcome creative ideas that enhance how we serve our customers and support our teams. If you are a results-oriented leader who approaches challenges with professionalism, positivity, and a commitment to excellence, we invite you to join our team.

Responsibilities

Lead and mentor a team of field service engineers, fostering professional growth, technical skill development, and a high-performance culture focused on safety, quality, and customer satisfaction.
Represent the field organization in new development projects, ensuring early identification of potential field impacts, and collaborating with engineering teams to develop sustainable support strategies for new and existing products.
Facilitate collaboration between field service, product development, and engineering teams, ensuring user and customer feedback is captured and effectively integrated into design enhancements and product updates.
Oversee the review process for technical documentation, service manuals, and training materials, providing guidance and professional feedback to ensure alignment with field standards.
Establish and improve Standard Work Documentation, promoting consistency, across field operations.
Act as a subject matter expert and technical mentor, supporting the onboarding and continuous learning of field personnel related to new technologies and product developments.
Engage with customers and internal stakeholders to gather insights, address escalated issues, and strengthen relationships through proactive communication and responsive technical leadership.
Oversee call desk operations, ensuring timely resolution of complex technical issues, managing escalations, and coaching agents on problem-solving and communication best practices.
Develop and deliver technical training programs, ensuring consistent understanding of system functionality, troubleshooting methods, and service expectations.

Requirements

Bachelor’s degree in engineering or equivalent technical degree and three years of engineering experience or 11 years of related experience.
Previous leadership experience (team lead, project lead, technical lead)
Customer interface experience.
Competent in applicable PC applications.
Proficient in Microsoft Office programs including Word, Excel, and PowerPoint.
Strong communication skills.
Ability to present technical material to a technically diverse audience as well as a non-technically diverse audience.
Flexibility to travel for in-person training or customer visits, up to 50%
Ability to be on a rotating 24/7 on-call schedule.
Works well in a team or individual environment.

Skills

Systems integration
Networking
C programming language
C+ programming language
Linux
Wireless networking
Networking infrastructure
Microsoft Office
Word
Excel
PowerPoint

Location

Greene, NY

Work Type

Hybrid
Remote
Onsite

Experience Level

3 years of engineering experience
11 years of related experience
Previous leadership experience

Education Level

Bachelor’s degree in engineering or equivalent technical degree

Salary/Compensations

$106,000 - $135,000 per year

Benefits

Relocation assistance
Competitive Salary
Performance Bonus
Generous Paid Time Off and 13 Paid Holidays
Affordable Medical plans
No-cost Dental & Vision options
100% 401(k) match up to 6%
Company-Paid Life Insurance
Short-Term Disability
Long-Term Disability
Tuition Assistance Program
Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
Recognition and Kaizen (continuous improvement) Reward Programs
Meaningful opportunities for personal and professional development
Onsite Fitness Center & Occupational Health Clinic
Best in class work culture!

About the Company

Toyota Material Handling North America (TMHNA), the industry leader in forklift sales, comprises two main brands: Toyota Material Handling and The Raymond Corporation.
We believe investing in the best people, products, and processes will fuel our future success, and we will always be driven by our foundational principles of “respect for people” and “continuous improvement”.
With opportunities across North America, we are confident you will find the right position within TMHNA that can help you build a long, fulfilling career.