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About the Role

Our client is growing their Help Desk team and is looking for a reliable, customer-focused IT professional who enjoys solving problems and supporting end users in a dynamic enterprise environment. This role is perfect for someone who thrives on collaboration, clear communication, and making a visible impact on day-to-day operations.

Responsibilities

• Deliver high-quality technical support via phone, email, and chat
• Troubleshoot and resolve issues related to Windows devices, PCs, printers, and user applications
• Apply basic networking concepts (DNS, DHCP, TCP/IP) during issue resolution
• Triage, prioritize, and escalate high-impact incidents appropriately
• Partner with leadership on process improvements and documentation
• Assist with small technical projects as needed
• Translate complex technical issues into clear, easy-to-understand guidance for end users

Requirements

• 1+ year of Help Desk or Service Desk experience
• Strong working knowledge of Windows OS, Microsoft 365, and Active Directory
• Proven troubleshooting skills with the ability to clearly explain solutions to non-technical users
• Strong reliability and consistent attendance
• Professional, customer-first communication style
• Ability to meet performance metrics, including weekly attendance and productivity reporting

Skills

• Windows OS
• Microsoft 365
• Active Directory
• Troubleshooting
• Networking concepts (DNS, DHCP, TCP/IP)
• Technical support
• Customer service

Location

• Austin, TX

Work Type

• Hybrid
• Onsite
• Remote
• Contract
• Full-time

Experience Level

• 1+ year of experience

Salary/Compensations

• $23.25 - $24.00/hr

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

About the Company

• We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
• We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

Equal Opportunity

• The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
• The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
• Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
• It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
• We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.