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About the Role

The Electrical Service Manager is responsible for overseeing and managing the daily operations of the service department, ensuring that all electrical service projects are completed efficiently, on time, and to the satisfaction of clients. This role involves supervising field technicians, coordinating service schedules, managing customer relationships, ensuring compliance with safety and quality standards, and optimizing service department processes. The Service Manager plays a critical role in maintaining high standards of service delivery and driving growth in the service division.

Responsibilities

Supervise and manage a team of service technicians, ensuring they are well-trained, productive, and equipped to complete work efficiently and safely.
Oversee the scheduling and dispatching of service calls, ensuring appropriate resource allocation, optimizing routes, and responding to urgent requests promptly.
Act as the primary point of contact for key customers, ensuring high levels of satisfaction, addressing concerns, and resolving issues promptly.
Ensure all service work is performed to the highest standards of quality, safety, and compliance with industry regulations.
Monitor service department budgets, including labor, material, and overhead costs, and optimize department profitability.
Track and analyze service metrics such as response time, completion time, customer feedback, and technician performance.
Ensure technicians have the necessary tools, equipment, and materials, and manage inventory levels.
Oversee the recruitment, training, and professional development of service technicians.
Continuously assess and improve service department workflows and implement best practices.
Ensure all service work adheres to OSHA, local building codes, and other regulatory requirements.
Work with the finance team to review and approve service invoices and oversee pricing for service work.

Requirements

High school diploma or equivalent required.
Associate or bachelor's degree in electrical engineering, business management, or a related field preferred.
Minimum of 5 years of experience in the electrical industry required.
Minimum of 2-3 years of experience in a supervisory or management role required.
Experience managing service teams, ideally within the electrical or construction industry.
Relevant certifications in electrical work or service management are a plus (e.g., Journeyman or Master Electrician certification, PMP, etc.).

Skills

Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Strong organizational skills.
Proficiency in service management software (e.g., Service Titan, Procore, or similar platforms) and Microsoft Office Suite.
Solid understanding of electrical safety standards and regulatory requirements.
Ability to analyze performance data and identify areas for improvement.
Excellent problem-solving skills.
Customer-first mindset.

Experience Level

5 years of experience in the electrical industry
2-3 years in a supervisory or management role

Education Level

High school diploma or equivalent
Associate or bachelor's degree in electrical engineering, business management, or a related field

Salary/Compensations

Competitive salary commensurate with experience.

Benefits

Comprehensive benefits package, including health, dental, and retirement plans.
Opportunities for professional growth and advancement.
Collaborative and supportive work environment.

About the Company

With over 18 years of experience and hundreds of million-dollar projects completed, Hays Electrical Services provides excellent service to customers in industries hospitality, commercial and solar.
Hays Electrical Services approaches each project with a cooperative mindset, working with business owners, contractors, and subcontractors towards the common goal – successful project delivery.