Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

You'll bring customer insight into the product cycle from start to finish: clarifying needs, defining practical requirements, and validating new features through real inspection workflows. You'll ensure Engineering has clear inputs, Support has accurate context, and every release reflects how the product actually works in the field. Your documentation, testing, and judgment will help the team ship confidently and consistently.

Responsibilities

Summarize customer needs and workflow gaps into structured insights
Translate those insights into clear, engineering-ready requirements
Test mobile and web features through end-to-end inspection workflows
Document decisions, tradeoffs, risks, and expected product behavior
Reproduce reported issues, identify root causes, and verify fixes
Coordinate release readiness across Engineering, Support, and Marketing
Write accurate release notes grounded in real product usage
Identify recurring patterns and recommend practical product improvements

Requirements

2+ years in product, operations, QA, implementation, or SaaS roles
Experience turning messy feedback into clear, actionable requirements
Strong written and spoken English communication
Ability to understand complex workflows and simplify them quickly
Confidence testing mobile and web experiences thoroughly
A proactive approach to documentation and closing clarity gaps
Ability to work independently within a lean, senior team
Practical experience using AI tools to work faster without sacrificing quality
Experience with SaaS, PropTech, or real estate workflows
Familiarity with mobile app testing and multi-step processes
Experience writing acceptance criteria or lightweight product specifications
Exposure to release notes, help documentation, or product analytics

Skills

Product Management
Operations
Quality Assurance (QA)
SaaS
Communication
Workflow Analysis
Mobile Testing
Web Testing
Documentation
AI Tools

Location

Remote (Americas)

Work Type

Contractor
Remote
Full-time (approx. 40 hours/week)

Experience Level

Mid-level

Salary/Compensations

$24,000 - $48,000 USD per year

Benefits

Up to 20 paid days off per year
Direct collaboration with the Head of Engineering
Real influence over product quality

About the Company

Software company that helps property managers inspect and document properties, then turn what they find into clear, professional reports.
Platform supports 20,000+ active users across the U.S. and more than 20 countries.
Processed over 100 million inspection photos.
Mobile and web applications capture geotagged photos, videos, and voice notes, work offline, generate reports, and connect inspection data with property management systems.
Bootstrapped and profitable business applying AI to turn field voice notes into structured inspection reports.