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About the Role
The Galleria Park Hotel is seeking a Guest Services Host to create distinctively different and authentic experiences for guests. This role involves warmly greeting guests, assisting with check-in/check-out, providing information, and promoting hotel services and amenities.
Responsibilities
- Enthusiastically welcome guests and anticipate their needs.
- Assist guests with check-in and check-out processes.
- Respond promptly to guest needs with a personal spirit.
- Create memorable experiences with a warm, welcoming personality.
- Take initiative to resolve guest complaints and build loyalty.
- Share knowledge of hotel services and amenities.
- Collaborate with team members to ensure guest needs are met.
- Multi-task in a fast-paced environment with an eye for detail.
Requirements
- Flexibility with work days and hours, including weekends.
- Previous experience providing service to others and assisting with travel experiences.
- Ability to communicate effectively both verbally and in writing.
- Ability to multi-task while ensuring accuracy.
Skills
- Customer service
- Communication (verbal and written)
- Multi-tasking
- Attention to detail
- Problem-solving
- Interpersonal skills
Location
- Galleria Park Hotel
Work Type
- Full-time
- Part-time
Experience Level
- Entry Level
Salary/Compensations
- $30.00 per hour
About the Company
- The Galleria Park Hotel aims to create distinctively different and authentic experiences for its guests.