About the Role
As a Stylist, you are a key brand ambassador embodying personal style and product passion. You will deliver outstanding customer service, build genuine customer connections, drive business, and increase store profitability. You are committed to helping customers find their authentic selves, delivering results, and spreading a culture of product expertise across the team.
Responsibilities
- Excel in the incentive-based styling program by meeting required sales per hour (SPH) and key performance indicator (KPI) goals.
- Act as the brand ambassador and product expert, building incremental sales through wardrobing.
- Utilize in-store relationships, customer profiles, and the loyalty program to attract and retain new clients.
- Build meaningful, lasting relationships through authentic, personalized interactions and one-to-one clienteling.
- Deliver a best-in-class styling experience while embodying service expectations.
- Know your store’s neighborhood, including events, artists, local influencers, and style-makers.
- Identify and host appointments and in-store events through community networking, local marketing, and college outreach.
- Stay informed about competitors, current trends, and the interests of the local community.
- Share product feedback, insights, and ideas with the management team.
Requirements
- Are at least 18 years old.
- Have previous experience in one-to-one clienteling.
- Thrive in a results-driven environment.
- Passionately support our brand, customers, and teams.
- Stay up to date with current fashion trends and industry developments.
- Exhibit teamwork, flexibility, and courtesy while executing tasks.
- Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.
- Have scheduling flexibility, including: nights, weekends and holidays.
- Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds | 18 kilos.
Skills
- Clienteling
- Sales
- Customer Service
- Wardrobing
- Community Networking
- Problem-Solving
- Teamwork
- Flexibility
- Courtesy
Work Type
- Full-time
Salary/Compensations
- $19.61 - $23.75 per hour
Benefits
- Competitive base pay and bonus programs
- Up to 60% discount on branded product from J. Crew, J. Crew Factory, and Madewell
- Entertainment, travel, fitness, and mobile technology discounts
- 401(k) plan with company matching donations
About the Company
- At Madewell, we believe that great style starts with great design. Since 2006, we’ve been creating premium denim and foundational wardrobe pieces for men and women that balance quality, authenticity, and versatility.
- At J.Crew Group (JCG) we aim to pay competitively for our company’s size and industry.
- One of our core focuses here at JCG is creating a community and culture that builds belonging.
- We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds.
Equal Opportunity
- JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.
