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About the Role

The Ward Law Group is seeking a Salesforce Administrator to manage and optimize their Salesforce and Litify platforms. This role is crucial for improving operational efficiency, driving innovation, and enhancing client experiences within a fast-paced, technology-driven legal environment.

Responsibilities

• Administer Salesforce and Litify including users, profiles, roles, permission sets, security, and licensing.
• Configure and maintain Flows, validation rules, custom objects, page layouts, record types, reports, dashboards, and automation.
• Gather business requirements and translate them into scalable Salesforce solutions.
• Optimize legal workflows and improve operational efficiency using Salesforce best practices.
• Develop dashboards and KPIs that provide leadership with real-time business insights.
• Monitor system performance, troubleshoot issues, and resolve user support requests.
• Maintain data quality, governance, and security standards.
• Support Salesforce integrations with third-party applications.
• Coordinate system upgrades, releases, testing, and deployment activities.
• Create user documentation, SOPs, and training materials.
• Conduct end-user training and drive Salesforce adoption across departments.
• Recommend new Salesforce functionality that improves productivity and scalability.
• Collaborate with IT, Operations, and Leadership on strategic technology initiatives.

Requirements

• Minimum 5 years of hands-on Salesforce Administration experience.
• Current Salesforce Administrator Certification (ADM-201).
• Minimum 2 years administering Litify.
• Experience administering Sales Cloud.
• Advanced experience building Salesforce Flows and process automation.
• Strong knowledge of Roles, Profiles, Permission Sets, Sharing Rules, and Security Architecture.
• Experience creating executive dashboards and reports.
• Experience using Data Loader and Salesforce data management tools.
• Excellent analytical and problem-solving skills.
• Strong communication and stakeholder management skills.
• Ability to explain technical concepts to non-technical users.
• Ability to work onsite Monday-Friday (8:30 AM-5:30 PM) in New York City.
• Applicants must be legally authorized to work in the United States at the time of hire.
• Employment is conditioned upon successful completion of all pre-employment requirements, including Form I-9 verification.

Skills

• Salesforce Administration
• Litify Administration
• Sales Cloud Administration
• Salesforce Flows
• Process Automation
• Data Management
• Reporting
• Dashboard Creation
• System Performance Monitoring
• User Support
• Data Quality Management
• Integration Support
• System Upgrades
• User Documentation
• Training
• Salesforce Adoption
• API
• Apex
• SOQL
• Metadata Deployment Tools

Location

• New York City

Work Type

• Onsite
• Full-time

Experience Level

• Minimum 5 years of hands-on Salesforce Administration experience
• Minimum 2 years administering Litify

Education Level

• Current Salesforce Administrator Certification (ADM-201)
• Salesforce Advanced Administrator Certification
• Salesforce Platform App Builder Certification
• Trailhead Superbadges

Salary/Compensations

• USD 103639 - USD 153164 - yearly

Benefits

• Medical, Dental & Vision Insurance
• Company-paid Life Insurance
• Short-Term Disability
• Long-Term Disability
• Supplemental Insurance Options
• 401(k) with Company Match
• Paid Time Off
• Employee Assistance Program (EAP)

About the Company

• Award-Winning Personal Injury Law Firm
• Mission: Changing Lives. One Client at a Time.
• Recognized as one of the Best Places to Work for consecutive years.
• Fosters a collaborative, fast-paced, and high-accountability culture where technology plays a critical role.
• Empowers team members to improve processes, solve complex business challenges, and drive growth.
• Core values: Faith, Accountability, Leadership, Loyalty, Service to our Clients, Service to our Teammates, Service to our Community.

Equal Opportunity

• The Ward Law Group is an equal opportunity employer.