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About the Role

We are seeking an experienced, driven, and customer-focused Main Line Service Advisor to join our Ford Service Department. This position is responsible for greeting customers, accurately documenting concerns, and managing the customer's repair experience from write-up through delivery, ensuring strong communication and high customer satisfaction.

Responsibilities

• Review appointments before the next day
• Greet customers promptly and professionally
• Listen to customer concerns and accurately document vehicle symptoms
• Perform a complete service walk-around and review vehicle history
• Determine and recommend maintenance based on age/mileage/condition and history of prior service history
• Prepare a complete and accurate estimate of cost for labor and parts
• Obtain customer authorization throughout the repair process
• Review technician video inspections and communicate recommended repairs to customers
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers
• Follow up with customer after service completed for customer satisfaction survey
• Meet dealership goals for sales, customer satisfaction and repair-order performance
• Maintain an organized work area and comply with dealership and Ford processes

Requirements

• Previous experience at a Ford dealership is a plus
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 1 year in service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent

Skills

• Customer service
• Communication
• Documentation
• Computer skills

Location

• Main Line

Work Type

• Full-time

Experience Level

• Experienced
• Minimum of 1 year in service department

Education Level

• High school diploma or equivalent

Salary/Compensations

• Performance based earning potential

Benefits

• Health/Vision/Dental Insurance
• PTO & Sick Leave
• 401(K) Match up to 3%
• Employee vehicle purchase and service discounts
• Ongoing Ford and Dealership training
• Advancement opportunities

About the Company

• Ford Service Department

Equal Opportunity

• We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.