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About the Role

The Neurodiversity Operations Manager will provide strategic leadership and operational oversight of specialist neurodiversity services, ensuring high-quality, person-centred support for neurodivergent individuals across employment, education, and community settings. This role requires strong expertise in neurodiversity, including conditions such as autism, ADHD, dyslexia, dyspraxia, and learning differences, combined with proven commercial and sales acumen to design, promote, and lead successful commercial neurodiversity packages. The postholder will drive service excellence, develop new revenue-generating opportunities, build cross-sector partnerships, and deliver measurable impact that enables neurodivergent people to thrive in sustainable employment.

Responsibilities

Provide strategic direction and operational oversight for all neurodiversity-related services and commercial programmes.
Lead workforce planning, recruitment, professional development, and coaching of neurodiversity specialists.
Manage service delivery models that reflect best practice in neuro inclusion, accessibility, and personalised employment support.
Lead the development, promotion, and sales of commercial neurodiversity packages for employers, commissioners, and external partners.
Identify new business opportunities and convert leads into sustainable commercial contracts.
Develop proposals, business cases, pricing models, and tailored commercial offers.
Build and maintain a commercial pipeline and achieve revenue growth targets.
Build high-impact partnerships with employers, commissioners, health services, education providers, and community organisations.
Promote neuroinclusive practices and negotiate workplace adjustments, training packages, and consultancy services.
Represent the service at regional and national forums, influencing neuro inclusion strategy and policy.
Oversee service-wide performance management, ensuring targets, KPIs, and quality standards are met.
Drive continuous improvement, quality assurance, and audit readiness.
Ensure compliance with safeguarding, data protection, accessibility standards, and equality legislation.
Champion neuro-inclusive employment practices and ensure accessible service pathways.
Support teams to provide personalised assessments including: Adjustment planning, Workplace accessibility guidance, Benefits advice and “better‑off” calculations, Travel and independence support.
Promote neurodiversity awareness and improve employer confidence through training, consultancy, and coaching.
Ensure accurate reporting, data integrity, CRM compliance, and performance dashboards.
Use insight to identify trends, inform strategy, and drive service improvement.

Requirements

GCSE (or equivalent) in English and Maths (essential)
Level 3 qualification or above in a relevant field (Leadership, Health & Social Care, Psychology, Employability, Business, Neurodiversity) (essential)
Strong IT literacy and CRM skills (essential)
Full UK driving licence (essential)
Level 5 Leadership & Management qualification (desirable)
Specialist training in neurodiversity, autism, ADHD, or inclusive employment (desirable)
Project or change management qualifications (desirable)
Experience managing multi-disciplinary teams or services in neurodiversity, employability, health, or social care (essential)
Proven commercial or sales experience, including developing and selling service offers (essential)
Experience delivering performance targets and managing high-performing teams (essential)
Experience building and maintaining relationships with employers and commissioners (essential)
Experience with quality assurance, audit processes, and compliance frameworks (essential)
Experience designing or delivering neurodiversity training or consultancy (desirable)
Experience developing commercial products or social enterprise offers (desirable)
Experience influencing system-level partnerships (ICBs, employers, DWP, education providers) (desirable)
Strong understanding of neurodiversity, inclusive employment, and accessibility (essential)
Knowledge of workplace adjustments and neuro-inclusive practices (essential)
Understanding of safeguarding, data protection, and quality assurance frameworks (essential)
Knowledge of Equality Act 2010, inclusive recruitment, and accessibility best practice (desirable)
Knowledge of contract management and funding requirements (desirable)

Skills

Strong leadership and strategic planning skills (essential)
Excellent commercial and sales skills, including negotiation and proposal writing (essential)
Ability to interpret data to inform business decisions (essential)
Excellent communication and stakeholder management skills (essential)
High-level organisational and planning capabilities (essential)
Ability to manage budgets, resources, and workforce planning effectively (desirable)
Strong problem‑solving skills with the ability to manage risk and support cultural change (desirable)
Excellent written communication skills for reporting, business cases, and commissioner updates (desirable)

Location

Across the Midlands

Work Type

Permanent - Part Time

Salary/Compensations

£28,000 - £32,000 / year

Benefits

Flexible working including home-based, centre-based, or hybrid job role dependant
Up to 26 days annual leave, with the option to purchase up to 10 additional days
Pension scheme to support your long-term financial wellbeing
Training and professional development, including CPD workshops and professional qualifications
Westfield Health Scheme with benefits including 13 healthcare services, cashback towards essential health bills, counselling and therapy treatments, fast access to MRI, CT, and PET scans, and discounted shopping vouchers
Wellbeing initiatives including Wellbeing Wednesdays and the Mental Health at Work Pledge
Disability Confident Leader, Menopause Workplace Pledge, Armed Forces Covenant, Ban the Box Employer, and secure prayer spaces
Annual paid volunteering day and charity initiatives
Cash incentives for Employee of the Month and Employee of the Year awards
£500 Recommend a friend scheme